北京招聘

Job Title: CRM Executive

Reports to: Client Engagement Manager

Department: Client Engagement

Location: China

ROLE

This position is based in the Shanghai Saint Laurent office, directly reporting to the Client Engagement Manager to implement client activities and supporting a customer-centric culture with a particular focus on the retail network across China.

MISSION

Digital CRM

• Implement the digital CRM strategies and smooth the online client reach-out flow
• Provide backend support for WeChat Work CRM function such as client contact message, moment content preparation, client reassignment, etc.
• Conduct training for WeChat Work CRM function to the retail team
• Maintain the platform of DCC, LUCE, WeChat Work CRM function and resolve the CRM software issues with the Kering IT team
• Monitor and report the online data analysis such as reach-out rate, client contact ratio, moments hit rate
• Support other digital CRM initiatives such as KOC and Live Streaming Interaction with clients online etc.

Event & CRM Routines

• Collaborate with different business partners to integrate business campaigns to drive CRM results
• Coordinate in-store and offsite client events such as collection launch and trunk show, facilitate the communication between HQ, other departments and stores
• Generate regular dashboard report to review program effectiveness, present analytical solutions to improve retention, recruitment and reactivation of customers
• Support retail team to cooperate with the landlord to recruit top VIC
• Support daily routines including vendor tracking, project deck consolidation and meeting arrangement
• Build and maintain the client database
• Participate in ad-hoc projects as assigned

PROFILE

• Bachelor’s degree in Marketing, Computer Science or Engineering
• 2-3 years of experience in CRM or membership management, experience in digital CRM and project management would be a plus
• Articulate and precise in communication
• Excellent skills for Excel and other Office Software
• Strong analytical and problem-solving skills
• Prior experience in CRM system and statistical tools will be an advantage
• Good command of English and Mandarin
• Proficiency in Microsoft Office with advanced excel skills

YVES SAINT LAURENT于1961年成立，是***女装订造服品牌于1966年以 ’RIVE GAUCHE’ 系列演绎奢华READY-TO-WEAR的现代概念，标志着年青活力及自由生活态度，全面改革社会文化面貌，也是时装现代化的里程碑。
1999年，KERING集团奢侈品牌收购YVES SAINT LAURENT，并于2016年4月委任ANTHONY VACCARELLO为品牌创作总监，进一步带领品牌在奢华商品界顶峰大展创意。
SAINT LAURENT现有系列包括男女装成衣、鞋履、手袋、小型皮具、珠宝、丝巾、领带及眼镜。

圣罗兰（上海）贸易有限公司成立于2010年，从事圣罗兰品牌产品在中国大陆的批发及零售业务。公司因业务需要，诚聘所述职位。
应聘方式：请将中英文简历（请务必附近照，标明所应聘职位，并写明当前和期望薪资）以电子邮件的形式发往stella.li@ysl.com