北京招聘

The Role

Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a EAM Consultant who has a passion for helping customers achieve their business vision. 

In this position, you will work as a Consultant of our Professional Services Organization, providing offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. 

Our customers are from Global and we mainly focus to make Asia customers satisfied with our EAM services. Qualified candidates will be able to learn things quickly and willing to grow with Veeva. Be capable to engage with multiple partners using English with good communication skills, manage expectations across parties and smart in moving things forward and prioritize tasks. 

What You’ll Do

●      Provide post-go-live application Consulting and Administration

●      Manage customer internal System Release Cycles, including:

o   Schedule and assessment of customer releases

o   Analysis and deployment of new product features

o   Maintenance of Production and Sandbox environments

o   Execute Customer Change Requests

●      Support Tier 2.5/3 for Customer daily activities, including:

o   Ad-hoc QAs/How tos and knowledge transfer

o   Troubleshooting system configuration issues

o   Support Data loading/Analysis tasks

●      Interact with various internal Veeva teams including Product Support, CSM and Product Strategy to ensure customer needs are well understood and client is satisfied with the product

Requirements

● 5+ years’ working experience in IT industry and 2+ years’ experience with facing foreign (English speaking) customers

● Willing to learn new things

● Strong verbal and written communication skills in English 

● Ability to quickly understand client requirements and articulate potential solutions

● Experience in fulfilling customer needs and managing expectations

● Good time management and organizational skills

● At least a relevant bachelor’s degree

Nice to Have

● Project management experience

● Development background with experiences of database, Salesforce, Rest API

● Experience in configuring/supporting/implementing content management software

● Understanding of life science compliance requirements

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园