北京招聘

Introduction


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.







Your Role and Responsibilities

The IBM CIO Help@IBM organization is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 Advisors to join a team in Beijing, China.

As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration and problem-solving skills.

Required Technical and Professional Expertise

 
1. Fluent English(written&spoken)

 
2. At least 2 years Windows experience professionally and/or personally

 
3. At least 2 years professional troubleshooting expertise

 
4. Customer experience and service focus

 
5. Experience in successfully interacting with customers

 
6. Active listener with flexibility to modify approach and adapt to customer needs

 
7. Ability to multi-task

 
8. Proven problem-solving skills

Preferred Technical and Professional Expertise


* Highly experienced in Windows 10

* Two plus years of support desk experience

* Experience with Agile techniques applied in a customer service environment







About Business Unit


The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.







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IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。