北京招聘

POSITION SUMMARY:

We are looking for an experienced and motivational leader to support and mentor leaders of Customer Experience (CX) teams. The Account Director is responsible for the successful strategic planning and execution of the account’s operations.

PRIMARY RESPONSIBILITIES & KEY DELIVERABLES:    

Lead Operations and Support Managers to deliver client, employee and business owner outcome  

•  Conduct monthly performance reviews with Operations and Support Managers to create personal development plans that facilitate improved business understanding  
•  Nurture empowerment for all leaders and encourage continuous performance improvement ? Clearly communicate client performance expectations and contractual obligations to account leadership team  

      Lead the client management strategy to develop professional and sustainable working relationships with our client 

• Ownership of key client contact relationships.
• Liaise with client to communicate performance updates
• Discuss & negotiate contractual outcomes as required  

Demonstrate sound fiscal management in achieving profitability goals

Ensure training and development of the account team members

• Provide development opportunities to the account’s leadership team
• Identify, mentor & develop people for future succession

Desired Skills and Experience

Our employees are passionate about delighting customers, emphasize team work, take initiative and courage to find creative solutions, and above all, deploy high integrity always.    

• Candidate must possess at least a Bachelor's/College Degree , any field
• Minimum 10 years of working experience in the position is required for this position
• Preferably CEO/SVP/AVP/VP/Directors specializing in Customer Service or equivalent
• With background in handling Advertising account/s
• Must have experience in providing effective management to the team
• Must have strong negotiation skills
• With experience in Client Relationship Management 
• Strong Leadership and Interpersonal skills
• With related Project Management experience
• Strong formal presentation and facilitation skills
• Candidate must be willing to be based in Ortigas Center, Pasig and work shifting schedule ? Full-Time position(s) available

TDCX是谁？

我们以分布在新加坡、菲律宾、马来西亚、泰国、中国香港、中国、日本、西班牙和哥伦布比亚专业的服务中心，为重多全球知名的品牌客户们提供服务。我们致力于为客户公司提供尽善尽美的客户体验，提高他们的销售额。 我们的人才理念是:甄选和聘用最出色的专业人士，使外包业务更好地服务于我们的员工和客户。 TDCX公司以科技为驱动提供价值，持续创新，面向客户品牌提供优质的解决方案，已荣获200多个行业奖项。公司凭借优越舒适的工作空间，高于行业平均的薪酬待遇，丰富的职业发展机会和其他更多福利等，在近期被评为亚洲优秀雇主公司之一。