北京招聘

The IT Support Specialist provides technical assistance to China user on site or remotely.  You should have a problem-solving attitude along with the ability to give clear technical instructions with good communication. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

What are the expected outcomes?  What must this role get done in order to meet your business objectives?  Define “what success will look like.” Technical Support Provides technical support to ensure effective hardware and software performance. Provides technical expertise in the installation and maintenance of hardware and systems software. Provides end user training when installing new equipment or software. Analyzes technical problems and recommends and applies required solutions. Develop trends by monitoring and analyzing incoming calls, problems and support requests. Computing Environment Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment. Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment. Completes tasks such as performance monitoring, tuning, and adjusting. Implements appropriate solutions to ensure that facilities and products are maintained and beneficial to users. Documentation Maintains documentation to ensure efficient and accurate department operations. Develops and maintains hardware, software, and internal systems standards and procedures. Maintains internal knowledgebase by recording all user inquiries from initial IT Maintenance Request ticket to final resolution. Maintains asset records of all IT user hardware in the Entegris Asset Database to ensure ownership and tracking of all IT assets worldwide. Departmental Projects Participates in the planning and execution of departmental projects with other IT team members. Works and communicates well with management and team members in all international locations. Ensures that policies and standards determined by Corporate IT are enforced throughout the Greater China region.       

·         Bachelor’s Degree or above in Computer Engineering or similar field

·         Moderate in English and Fluency in Mandarin Chinese

·         Prior Desktop support experience preferred

·             Good communication skill

·             Extensive knowledge of both Windows 7 and 10 operating systems

·             Experience working in a multinational support environment, following clearly defined

policies and procedure

·             Ability to troubleshoot and diagnose PC hardware and software problems, using self

research techniques and creativity

·             Ability to perform PC backup, recovery and installation

·             Strong interpersonal and team skills

·             Extensive knowledge of Office 365 applications

·             Experience with Windows Active Directory

·             General understanding of network systems

·             Conduct support tasks remotely

关于Entegris

Entegris是为微电子行业和其他高科技行业提供特殊化学品和先进材料解决方案的领导企业。Entegris通过了ISO 9001认证，在美国、中国内地、法国、德国、以色列、日本、马来西亚、新加坡、韩国和中国台湾设有制造、客户服务和/或研究机构。