北京招聘

The Role Responsibilities

The role holder will play a key role in maintaining employee relationship with focus on an excellent end-to-end customer experience for offboarding, assisting employees in Sabbatical / Maternity and onboarding. The role holder will also play a pivotal role in operationalising the workflow for exit process in ServiceNow.

Employee Experience Management

• Ensure that employees/ exited employees receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time
• Ensure quality of customer interactions

Processes

• Handling the help desk activities across the globe and ensuring legal obligations are met
• Handle end to end help desk activities- Exit Management (Voluntary and Involuntary), Leave Calculations for leavers, overpayment risk and recovery management, maternity, sabbatical process management & Onboarding assistance.
• Ensuring customer service is timely and accurate
• Expands and maintains relationships with stakeholders
• Support the team in assessing, clarifying, and validating consumer needs on a regular basis

Risk Management

• Identify risks and assumptions associated with the functional elements of the solution
• Act to minimise operational loss and audit failures and take proactive measures to respond to matters arising, and identify and manage forward looking risks
• Embed the Group's values and code of conduct across the function

Regulatory & Business conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• GPS HR Leads, Country Heads of HR, HR Service Delivery Country Heads

Other Responsibilities

• Embed Here for Good and Group's brand and value in HR SD&O
• Collectively responsible for delivering efficiency, quality and service goals and targets associated with the function
  

Our Ideal Candidate

• Any Graduate, preferably post graduate in Human Resources
• Understands the AskHR Case Management process and demonstrates understanding of HR Processes and Products
• Experience in coordinating with different teams across geographies to bring issues to resolution
• Awareness of the cultural, legal and risk factors that influence how HR operates in our different markets and its impact on the GPS Services function

Skills:

• Excellent communication skills to operate in growing and changing service operation
• Has in-depth knowledge of one or more process/ products and is regarded as an expert
• Understand the HR and the AskHR Target Operating models and how the different components collaborate to deliver HR services and the HR collective agenda
• Understands the SCB structure and matrix organisation
• Excellent spoken and written communication skills, including effective questioning and active listening
• Demonstrates excellent customer relations skills
• Interprets data, spots trends, analyses the underlying causes makes recommendations to improve the process - thereby playing a key role in continuous improvement.
• Working Knowledge on MS Excel/Word/PowerPoint.
• Ability to multi-task, set priorities & deliver.
• High attention to detail and think through creatively

Standard Chartered Global Business Services Co., Ltd was established in 2007, is part of Standard Chartered Group Shared Services Centres (GSSCs) organization and a wholly owned subsidiary of Standard Chartered Bank (HK) Co., Ltd. Modelled after Chennai, India and Kuala Lumpur, Malaysia, GBS China is the third GSSC of Standard Chartered Group providing robust back-end banking operations, data processing and technology outsourcing services.

GBS China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.

Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.

The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China

 

渣打环球商业服务有限公司(原渣打科营中心)成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打环球商业服务有限公司是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。

渣打环球商业服务有限公司的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。

金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。

金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会