北京招聘

Overall of the Job:

A practicing quality professional with good knowledge and experience in the delivery of service excellence in the healthcare, logistics or related industry. Working alongside the service delivery team and reporting to the Regional Quality Manager, Assistance Services, Asia, this role will support the team in achieving outstanding levels of customer satisfaction by advising on appropriate quality tools and techniques, monitoring delivery process performance and identifying areas for correction and improvement.

 

The role includes supporting the inclusion of actions to achieve quality and service excellence targets in the team’s plans, and also liaison with the team’s customer and stakeholder representatives on all relevant quality matters.

 

The Quality Practitioner will also undertake independent process and system audits internally within the team, and will provide monthly quality status reporting to the Regional Quality Manager, Assistance Services, Asia and to the Group Quality function using the organisation’s standard templates.

Requirements:

3-5 years experience in quality & process optimization related work. Healthcare and client service industry is preferred

Strong in analyzing and identifying process improvement opportunity with quality tools & methodology

Good understanding about client satisfaction in service delivery cycle and drive program to improve NPS

Solid experience on quality management system and ISO 9001 audit

English/Chinese is a mush and Cantonese is a plus

6 Sigma and/or green belt certification is highly recommended

关于国际SOS集团

国际SOS集团致力于挽救生命，保护企业及组织的全球员工免受健康与安全威胁。无论客户身处何处，我们都能为其提供定制化的健康与安全风险管理解决方案，以助其实现业务发展及工作效率的提升。倘若出现极端天气、流行病或安全事件，我们会立即做出响应，为企业与组织解决燃眉之急。通过以预防为重点的创新技术和医疗专业知识，我们可提供实时、可执行的建议与高品质现场救援服务，从而助力企业来满足良好治理合规性报告的需求。通过与我们合作，企业可以充分履行其“员工关照”义务，同时获得商业韧性、连续性及可持续性。
国际SOS集团成立于1985年，受到11,000家企业及组织的广泛信赖，其中，涵盖了一半以上的财富全球500强企业、跨国企业客户，及中型企业、政府、教育机构与非政府组织。我们的11,000名跨文化医疗、差旅安全及后勤专家，能够为全球90个国家逾1,000个地区提供“365天x 24小时”全天候服务。

ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands clients’ needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of clients’ health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world – on land, at sea or in the air.
Founded in 1985, the International SOS Group of Companies is trusted by over 11,000 global clients, including governments, multi-national corporate clients, such as two-thirds of the Fortune Global 500, mid-size enterprises, educational institutions and NGOs. Our company has achieved global ISO 9001:2015 and ISO/IEC 27001:2013.
We help clients meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

2017年，国际SOS中国荣获亚洲权威人力资源专业刊物HR Asia颁发的“亚洲***企业雇主奖”（BSET COMPANIES TO WORK FOR IN ASIA），国际SOS是医疗健康行业中***获得此荣誉的企业。

注：国际SOS承诺对应聘者资料给予严格保密，并仅用于招聘工作使用。