客服专员
北京金山办公软件股份有限公司
- 公司规模：500-1000人
- 公司性质：民营公司
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2020-09-16
- 工作地点：武汉-东湖新技术产业开发区
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：大专
- 职位月薪：0.5-1万/月
- 职位类别：客服专员/助理
职位描述
岗位职责：
1、接听公司技术分支电话及在线实时问题，记录问题，简单问题直接处理，复杂问题分派给相关区域或行业技术人员解决，并跟踪解决状态；
2、负责公司产品基本操作流程及日常问题处理，并且能够及时跟进效果并反馈；
3、负责产品覆盖区域的基础技术支持和用户服务运营工作，进行日常维护以及问题收集整理；
岗位要求：
1、大专及以上学历，计算机相关专业；
2、拥有较强服务意识，具备较好的沟通协调能力；
3、熟练使用办公软件，具备基本电脑操作水平，可针对领导下发任务进行相关文档反馈；
4、有责任心，耐心，年龄在20岁至30岁之间，具有一定的抗压性。
公司介绍
金山软件是中国最知名的软件企业之一，中国领先的应用软件和互联网服务提供商。目前，金山软件在珠海、北京、成都、大连、深圳五地分设研发中心，创造了WPS Office、金山词霸、金山毒霸、剑侠情缘、封神榜等众多知名产品。同时，金山旗下拥有国内知名的大型英语学习社区爱词霸网以及在线游戏交流社区逍遥网。
2007年10月9日，金山软件在香港主板成功上市（股份编号：********）。2008年，金山软件迎来了20周年的庆典，走过弱冠之年的金山软件将加速推进其技术立业及国际化战略。
做世界一流的软件公司，是所有金山人永远不变的梦想。
电话：(86-10)-82334488
传真：(86-10)-82325655
Kingsoft Corporation Limited is a leading software developer, distributor and service provider in China. Kingsoft now has R&D centers in Zhuhai, Beijing, Chengdu, Dalian, and Shenzhen. We have several well-known products such as Kingsoft Office, Kingsoft PowerWord, Kingsoft Internet Security and online games such as "JX Series" and "The First Myth". Kingsoft has set up some of China's largest online communities, including the most popular domestic online English learning website ************* and the online games website ************.
On October 9th, 2007, Kingsoft was listed on the Hong Kong Stock Exchange (stock code: ********). 2008 was the 20th anniversary of Kingsoft. After twenty-year's struggles and development, Kingsoft will continue to accelerate the internationalization strategy based on techniques.
Kingsoft people have never doubt their goal is to become a world-class software provider.
2007年10月9日，金山软件在香港主板成功上市（股份编号：********）。2008年，金山软件迎来了20周年的庆典，走过弱冠之年的金山软件将加速推进其技术立业及国际化战略。
做世界一流的软件公司，是所有金山人永远不变的梦想。
电话：(86-10)-82334488
传真：(86-10)-82325655
Kingsoft Corporation Limited is a leading software developer, distributor and service provider in China. Kingsoft now has R&D centers in Zhuhai, Beijing, Chengdu, Dalian, and Shenzhen. We have several well-known products such as Kingsoft Office, Kingsoft PowerWord, Kingsoft Internet Security and online games such as "JX Series" and "The First Myth". Kingsoft has set up some of China's largest online communities, including the most popular domestic online English learning website ************* and the online games website ************.
On October 9th, 2007, Kingsoft was listed on the Hong Kong Stock Exchange (stock code: ********). 2008 was the 20th anniversary of Kingsoft. After twenty-year's struggles and development, Kingsoft will continue to accelerate the internationalization strategy based on techniques.
Kingsoft people have never doubt their goal is to become a world-class software provider.
联系方式
- 公司地址：地址：span光谷APP广场2号楼17层