Digital Customer Care Assistant
埃恳尼(上海)商贸有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2020-09-22
- 工作地点:上海-静安区
- 招聘人数:2人
- 工作经验:2年经验
- 学历要求:本科
- 语言要求:英语精通
- 职位月薪:0.6-1万/月
- 职位类别:客服专员/助理 网络/在线客服
职位描述
Acne Studios is looking for an outstanding and service-minded English and Mandarin speaking individual with a strong sales focus, administrative skills, and empathy for customers’ inquiries. This job will provide you with a broad understanding of our business and your assignments will include daily customer contacts through telephone, email, live chat and social media. You will work within a department of crucial importance to our business, handle daily communications internally and externally with logistics and shipping companies, and will learn about various aspects of e-commerce and fashion businesses.
This is a full-time position with approximately 40 hours per week that will provide you with a broad understanding of our business.Your assignments will include daily customer contacts through various channels and assisting with operational tasks to ensure smooth order fulfillment and returns. You will actively work to build and maintain a strong customer base and proactively develop sales. A passion for the digital side of the fashion industry and high-touch customer service are essential for this role, and we expect you to understand the Chinese consumers preferences in an excellent way.
You will be based at our Shanghai office.
JOB DESCRIPTION
- Proactively work to drive sales
- Provide best-in-class, high-touch customer service and support to customers primarily through email, telephone, live chat and social media.
- Provide customer services over local social media channels (e.g. Wechat), by conducting both proactive and reactive dialogue with Chinese customers
- Build relationships with our customers to ensure a personal customer experience and increased customer retention
- Develop an intimate knowledge of our customers’ needs and our products
- Manage customer orders and logistics, with active use of order management system and order database.
QUALIFICATIONS
- Excellent written and spoken skills in Mandarin and English is required
- Sales driven and result orientated is a must for this role
- A passion for the digital side of the fashion industry
- Reliable, independent, and flexible
- Highly motivated, self-initiative, and yet a team-player
- Outgoing and socially active in professional contexts. Forms contacts and maintains relationships.
- Service-minded with a good understanding of customer needs and with a great customer focus
- Energetic - Have the ability to work hard and spend time, energy and commitment to their work.
- Experience from living abroad, preferably Sweden, is meriting, as well as documented e-commerce experience from mainland China
- Strong organizational skills, great attention to detail, and ability to multi-task
As we interview candidates continuously, we kindly ask you to submit your application as soon as possible.
Acne Studios is a Stockholm based fashion house with a multi-disciplinary heritage. Through founder and Creative Director Jonny Johansson’s interest in art, architecture and street culture, an alternative path has been found, turning Acne Studios into a well-respected creator of ready-to-wear for men and women. The collections are defined by Jonny Johansson’s signature juxtaposing design and attention to detail, with an emphasis on tailoring and an eclectic use of materials and custom developed fabrics.
Acne Studios is independently owned and has over 45 stores over the world including flagship stores in Paris, London, New York City, Los Angeles and Tokyo. The company has an annual turnover of around 200 MEUR and a total number of staff of more than 600, around 200 are working at the headquarters in Stockholm. Acne Studios also operate offices in Paris, New York, Oslo and Shanghai.
公司介绍
Jonny Johansson ’的标志性并排设计以及对细节的关注铸就了各系列的作品,他注重剪裁,大胆采用各种材料,并推出了定制开发面料。各系列单品包括***’和***’成衣、鞋履、配饰以及牛仔服饰。
联系方式
- 公司地址:武清佛罗伦萨小镇
- 电话:17601267536