北京招聘

主要在CRM里处理订单，解决客户问题，与销售、供应链等内部部门沟通协调；

What's the role?

  This role may focus on providing high quality service to all customer levels  through effective communication, value-adding interactions and efficient issue  resolution. This role will also be responsible for the Customer Relationship  Management and Business Review & Reporting to Sales.

   

• Collaborate and build relationships/partnerships with sales and functional partners across the organization
• Adopts customer 1st mindset and utilises the customer operations specialist behaviours to deliver an exceptional experience
• Identifies opportunities to improve the customer experience
• Handles a range of frontline customer inquiries within the agreed process and ways of working, including
• Place, and amend orders, liaising with other service partners in LSC, OTD & Credit as required.  Apply the appropriate freight charges and surcharges as required
• Manages communication with delivering companies to ensure fulfilment of scheduling requirements
• Manage Delivery Status – take ownership of delivery status enquiries and trouble-shooting
• Identify alternative solutions for rejected order lines, and dig out root cause for order lines rejections
• Process Returned Product and liaise with LSC, Supply as applicable
• Take ownership for the resolution of customer complaints, feedback and compliments.  Liaise with resolution owners, and  other Service Partners as required. 
• Touchless Support and Setup - Support and proactively encourage touchless uptake and utilisation
• Manages requests for quotations from existing customers

Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell

任职要求：

-Sales support 经验，

-有过客户沟通等经验，

-系统经验，如GSAP，英语口语熟练；

-内外部沟通，沟通体面、有想法敢说敢做、能drive流程

• Previous experience in Customer operations is preferred
• Experience in Microsoft Office; GSAP/ R3 experience preferred
• Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
• Understand Shell’s Play Book and customer value proposition
• Able to demonstrate a continuous improvement mind-set
• Demonstrated communication and relationship building skills
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities

Self motivated, demonstrating initiative

作为全球最具创新能力的企业之一， 壳牌致力于开发智慧型能源解决方案，在全球范围内帮助弥合能源供应缺口，建设更加美好的能源未来。从在世界最深的海底进行勘探，到极其先进的处理设施，再到加油站和家用燃气，壳牌的业务涵盖广泛，多种多样——正如同我们提供给你的机会一样。

壳牌在中国的发展轨迹已经超过一个世纪，是目前在中国的***跨国公司之一，壳牌所有的核心业务都已进入了中国，包括上游业务、天然气一体化和新能源业务、下游业务和项目与技术部门。壳牌是中国排名***的国际润滑油生产和销售商，也是向中国提供液化天然气最多的国际能源公司之一。在所有中国运营的国际能源公司中，壳牌拥有***的加油站网络。

作为世界领先的能源和化工公司，壳牌2019年位列《财富》世界500强榜单Top3。同时，壳牌也是《时代》杂志2016年******雇主，2017猎聘年度多元非凡雇主，连续多年荣获前程无忧中国典范雇主百强企业并获得2019员工关爱典范企业，入选2019年Universum全国大学生“中国最具吸引力雇主”Top100榜单；我们在70多个国家和地区拥有超过80000名员工，你将有机会与来自世界各地的杰出人才共事，分享技术专长和观点，收获丰富的经验。

我们坚信打造包容性的文化有助于员工的茁壮成长。今天的人才相比以往任何时候都更加多元化。对于创新、发展和保留人才而言，包容性的工作环境至为关键。壳牌是一个提供公平机会的雇主(Equal Opportunity Employer), 无论地域、性别、种族或身体状况。

人类面临的能源挑战日益严峻，全球能源需求迅猛增长，大有供不应求之势。在今天，从事于能源行业比以往任何时候都更加激动人心。激情满怀，富于创造力，干劲十足的你，是否愿意把创新变为现实，构建能源事业的未来？