客户服务主管
澳科利耳医疗器械（北京）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（非欧美）
- 公司行业：医疗设备/器械
职位信息
- 发布日期：2020-11-12
- 工作地点：上海
- 招聘人数：1人
- 工作经验：8-9年经验
- 学历要求：本科
- 职位月薪：0.9-1万/月
- 职位类别：客服主管
职位描述
主要职责
我们正在寻找一位客户服务加入我们设在华东（江苏南京，浙江杭州，江西南昌，湖北武汉）的大中华区服务部门。向区域服务经理汇报，该职位内部与临床，销售，市场团队合作，外部与配送商，康复中心，听力诊所等合作。
在这个职位上，您将负责区域内的用户服务相关工作，所提供的服务包含：团队管理，用户注册、配件更换、培训、客户关怀、用户活动，产品升级等。
在此岗位上，您将通过日常服务，提高客户满意度，提升客户体验，树立品牌形象，建立服务口碑。
关键需求
正规大学专科以上毕业（临床，听力学，特殊教育专业优先）
3年以上客户服务经验（有听力行业服务经验优先）
熟悉并熟练使用office办公软件和CRM系统，例如：powerpoint，excel，word，等
英语四级或以上，良好的英语听说读写能力（能够应对日常工作简单沟通）
良好的沟通能力（需要与不同类型的用户沟通，***有与特殊人群比如残疾人或者家长沟通的经验）
能够同时处理多项任务，有效地安排工作的优先级，并能独立开展完成工作
可以接受出差 （每个月2-3次）
有独立组织过用户活动的经验（plus）
公司介绍
Cochlear Limited is the leading global expert in implantable hearing solutions. For more than 30 years Cochlear has helped over 450,000 people connect to the world of sound. With a global team of over 2,800 passionate experts, Cochlear is an organisation you can be proud to work for. Our people say making a difference in the lives of others is the number one reason they enjoy working at Cochlear.
With a range of solutions for different types of hearing loss, Cochlear maintains the industry’s largest investment in R&D. To improve our products and services we currently work in collaboration with over 100 research partners based in 20 countries.
Cochlear’s mission of “Hear now. And always” embodies our commitment to providing life-time support. To build a sustainable global business, we are continually strengthening our internal capability and infrastructure, through the development of our people, processes and systems. As we continue to launch new products and services, our employees experience growth, change and opportunity right across the business.
Joining the Cochlear team would see you collaborating with dedicated colleagues who share Cochlear’s core values of customer satisfaction, mutual respect, continuous improvement and innovation, performance and professionalism. Whatever career you chose at Cochlear, you will find the work interesting, challenging and rewarding.
Find career opportunities matched to your expertise:
With a range of solutions for different types of hearing loss, Cochlear maintains the industry’s largest investment in R&D. To improve our products and services we currently work in collaboration with over 100 research partners based in 20 countries.
Cochlear’s mission of “Hear now. And always” embodies our commitment to providing life-time support. To build a sustainable global business, we are continually strengthening our internal capability and infrastructure, through the development of our people, processes and systems. As we continue to launch new products and services, our employees experience growth, change and opportunity right across the business.
Joining the Cochlear team would see you collaborating with dedicated colleagues who share Cochlear’s core values of customer satisfaction, mutual respect, continuous improvement and innovation, performance and professionalism. Whatever career you chose at Cochlear, you will find the work interesting, challenging and rewarding.
Find career opportunities matched to your expertise:
联系方式
- 公司地址：北京市朝阳区建国路91号金地时代中心B座2608室 (邮编：100020)
- 电话：18817841320