北京招聘

Introduction


Take your career to the next level as a Fulfillment Professional with IBM. By nurturing relationships, taking ownership of problem resolution, managing transaction requirements, and applying effective research, you will guarantee our client satisfaction and sales productivity. Our clients are our future, and your successful support is what brings IBM to the next level.







Your Role and Responsibilities


PWCS(PartnerWorld Contact Services) is new mission to our Q2C, with this alignment of this PWCS roles with our existing Q2C supporting scope , we will be able to better support our BPs from more wide E2E process perspective.

This job role brings unique opportunity to communicate directly ( both written & oral form ) with our external Clients: IBM Business Partners ( further as IBM BPs ). In many cases, the role will be the initial "face of IBM" for our future Business Partners and therefore with this role you step into crucial position of creating first signature experience for IBM BPs.

The role will guide the IBM BPs through basic prerequisite to be fulfilled in order to become an accredited IBM Partner ( e.g. onboarding, communication of Welcome Kit to IBM BPs ) and support them while going through these steps. For those already existing IBM BPs, this role will be an important advisor: providing tips & hints on which benefits the BP is entitled to and how this can be applied, will be enabling IBM BPs to use the available portfolio to the utmost and thus increase value add they can take from IBM Programs. Also, will help to understand the changes in programs for selected IBM BPs and how does it impact them.Crucial part of the daily job role will be to support the IBM BPs in navigating them through Partner World webpage; how to work with its content, where to look for information needed. This role will be providing a helping hand with Sales Programs related questions. While performing this Job role, will come across complex topics, which will require problem solving approach and ability to use network effectively.

This job role provides unique opportunity to develop wide portfolio of skills, get familiar with IBM Business, strategic Platform for BP channel business ( Partner World ), our Clients and their challenges and also to be significant part of BP channel chain.












Required Technical and Professional Expertise


1. At least above 3 years work experience for Q2C process, and any leadership experience in role is preferred

2. Strong in communication with external client and bilingual capability required (JP&EN or KR&EN or JP&KR or Fluent in English)

3. Good client service mindset with proven experience in client support function.









Preferred Technical and Professional Expertise


Deep knowledge and experience in Channel Management and/or BP Contract Management and/or BP Disbursement and/or Q2C Processes is preferred







About Business Unit


The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.







In response to your application or your interest about job positions, your information will be used by IBM to assess your skills, qualifications; verify your information and conduct relevant and appropriate legally permitted pre-employment verification checks; communicate with you about new jobs and careers opportunities and the recruitment process including any interviews; complete the selection process; conduct surveys and research activities with objective of improving IBM’s recruiting process; and perform analysis of our applicant pool in order to better understand who is applying to positions at IBM and how to attract top talent. If your application is not successful, IBM may use your contact information to notify you about different positions which may become available in the future which IBM considers may be of interest to you.？
By submitting your application, you authorize the IBM company you are applying to (listed in the ""Job Posting"") to store your personal data in IBM’s Recruitment tools for the secure storage of your data whilst your application is assessed and otherwise as set out above. IBM will not share your personal data with any third party without your prior consent. If you are given and accept an offer of employment by IBM, personal data collected during your pre-employment period will become part of your IBM personnel records, to be retained throughout and for a period after your employment with IBM (specific periods vary by country).

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。