北京招聘

工作职责:

1、通过各类渠道收集用户的建议反馈，从中发掘产品优化改进点，反馈相关部门改进落实，成果可量化

Collect and analyze customer

suggestions and feedbacks, coordinate following up process with business unit.

2、运营参议院俱乐部，包括线上论坛、微信群、公众号及线下会面等，从中获得用户的使用反馈，分析产品优劣势，推动各部门改进，从而提升用户体验

Be responsible for operating Trip customer club with various channels such as app, WeChat platform, and meetings, to maintain long-term relationship between club and customer to get more feedbacks and make progress.

3、收集参议院各类运营数据指标，组织线上、线下的各类活动，满足参议院发展需要

Plan and organize online and offline activities/investigation/parties by daily operation to fulfil club development requirements.

4、定期招募新议员，并引导其给与有效地产品反馈

Develop new club members regularly and guide them to give effective feedbacks.

5、解答国外用户的疑惑，并从中发现产品的改进点

Explain foreign customer’s questions, and find production improvements from their feedbacks.

6、不断寻找创新点并落实

任职资格:

1、 本科及以上学历, 2年以上工作经验。有群运营经验、质量管理经验优先。

Bachelor degree or above, more than 2 years of working experience, WeChat group operation or QA experience is preferred.

2、 英语六级以上，可英语作为工作语言，能熟练与海外用户交流。Office精通。

Fluent in English (CET-6 or above), and can be used as working language. Proficient in OFFICE system.

3、 对旅游和互联网知识有一定的了解，尤其海外用户的需求。熟悉机票行业优先。

Familiar with the Internet and travel industry, especially the overseas users’ needs. Airline industry experience is preferred.

4、 必须拥有以客户为中心的责任感，具备自我驱动能力，良好的学习和独立分析并解决问题的能力。

Very strong customer focus mind and sense of responsibility are essential, with strong initiative, abilities of study and excellent data analysis and problem solving.

5、优秀的沟通协调能力，思维活跃，对外界信息有良好的敏锐度，有独立思考和见解。

Excellent communication and coordination ability, active thinking, good sensitivity to external information with independent opinions.

为什么选择我们？

携程集团在全球拥有超3万名员工，致力于为全球用户提供幸福的旅程。加入我们，你将与优秀的程里人一起，迎接挑战，为旅行者的每一秒难忘体验出谋划策。我们期待您对旅行的热爱和专业技能点亮携程在全球化进程中的万千星辉。携程集团也将为您提供不设边界、引爆潜能的舞台。您有无限种可能邂逅机遇，施展才华，看见更大的世界，在更广阔的范围与选择中创造职业价值。如果您和我们一样，拥有开放的眼光和坚定的信念，欢迎加入携程集团，实现您职业生涯的另一个飞跃吧！

Why Trip.com Group

Joining Trip.com Group is like taking an adventure filled with excitement and success. With a group of fellows who are passionate about making every trip the perfect trip for over 400 million customers around the globe, you will be part of a journey of globalization and have a world-class stage to unleash your talent. Opportunities are unlimited, so is your growth. If you also embrace boldness and inclusion as we do, this is the place to leap forward!

携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".