北京招聘

Language: Cantonese/ Mandarin/ English

Role: End user computing engineer

Unit07-132-101, No.219, Wangfujing Street, Dongcheng District, Beijing

Experience – 1 to 4 Yrs

Roles & Responsibilities:

Expertise in an desktop environment

Managing site asset

Should have experience in MAC and Win 7 64-bit

Handle customer issue

Experience in customer relationship

The person should have customer handling skills with good customer satisfaction

Should have support handling experience in VIP users and Top executives

Maintain high customer & end user satisfaction

Coordinate with team and ensure ticket closure

Work with team and provide documentation/report

Owning the documentation process

Periodic follow-up with the team for any outstanding issues

Having knowledge of End User Computing/Desktop Support/SCCM

Good knowledge of Windows OS and should have worked on similar projects

Ability to analyze and solve technical problems.

Ability to solicit and convey moderately complex information and make recommendations.

Should have ITIL Awareness

Windows XP,7,10 Knowledge is required

Proficient in windows Desktop Operating Systems administration

Excellent trouble- solving skills on Windows operating systems, desktop applications and LAN trouble-solving

Remote system administration.

Expertise in installing, configuring and trouble- solving printer and print related issues.

Knowledge on antivirus client software trouble- solving

Exposure to server hardware & connections.

Knowledge of Active Directory would be added advantage

Knowledge of tape backup systems

Good rapport with customer, team members and stake holders

语言: 粤语 / 普通话 / 英语

角色: 终端用户计算工程师 /

地点: beijingunit07-132-101 ，219号，王府井大街，东城区，北京

经验-1至4年

职责: 桌面环境管理网站资产的专业知识应

具有 mac 经验并在客户关系方面获得764双客户问题经验人员应具有良好的客户满意度的客户处理技能 最终用户满意度与团队协调，

确保门票与团队合作，提供文档 / 报告文档处理，定期跟进任何有突出问题的团队，

有终端用户计算 / 桌面支持 / sccm 知识的 windows 操作系统，

应该在类似的项目上工作，分析和解决技术问题。

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