北京招聘

• Responsible for setup the effectiveness of the IT infrastructure and service, with an emphasis on continuous improvement.
• Lead, motivate and responsible for coaching and development the team members.
• Working together with the Global/Regional IT ISM lead to meet business requirements and supporting DHL growth strategy.
• Stakeholder management which include the IT Team, and also the business related team.
• Identify, deliver and communicate IT Value to the business community.

Main Accountabilities
Strategy

• Supports the deployment of service management tools, governance, methodologies and standards are understood and a cornerstone of the country IT strategy.
• Supports the consolidation of local IT infrastructures in line with the global strategy (via direct line management or via suppliers).

Business Partner

• Build strong working relationships with the Country Management teams.
• Build strong working relationships with the Regional and Global Service Management teams.
• Build strong working relationships with suppliers (internal and external).
• Contribution to improving the country business unit P&L through effective usage of IT infrastructure and services.

Service Management

• Support the development of service management strategy at country level.
• Support the development and maintenance of service catalogue in line with regional service management plan.
• Responsible for the development and monitoring of supplier service level agreements and KPI's.
• Development and maintain country infrastructure / service management cost models.
• Quality management – for service management.
• Management of external / internal vendors.

Business Development

• Support service management requirements for new business initiatives.

Regional / Global IT Team

• Create strong relationships with the regional / global Service Management community to ensure maximum leverage of resources / solutions to support local requirements.

Supplier Managment

• Create strong relationships with suppliers (internal / external) .
• Manage the performance of both internal and external suppliers against agreed KPI's.

Responsibility for managing the following processes (either via direct line management or via supplier management)

• Capacity and reliability management of all related hardware (servers, storage devices, network devices) to ensure that the operating and network environment is stable and functions efficiently with minimum downtime.
• Installation and maintenance all related hardware and software.
• Continuous improvement of infrastructure functionality.
• Ensure system security and virus protection procedures are followed.
• Support the Project Management teams.
• Escalation of unresolved infrastructure issues.
• Support the Incident and Problem Management processes.
• Support the Change Management process.
• Ensure Service Management standards are met.
• Responsibility for budget and recharge management.

Finance & Projects

People Management

• Coach / Mentor team members within the Country IT team in service management skills.
• Support the drive towards a customer oriented service focused organization.
• To be an active member of the Logistics demand IT communities.

Education / Qualification / Certification Requirements

• University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding /Logistic sector
• ITIL Qualification

Language Requirements

• English
• Fluent (written and spoken)