北京招聘

Scope of Role:

Support DN branch operation and service staff management with below major scopes but not limited to

• Drive new initiatives for HC optimization and productivity improvement in term of process efficiency and effectiveness, risk prevention and compliance operations from central level. HC budget and planning, MI report where applicable, subject to detail assignment
• Strong governance on vendor management in term of contract renewal, vendor performance tracking and management, risk governance to ensure end to end governance on vendor/third party services in line with TRPT policy and business strategy/expectation

Key Responsibilities/Challenges:

• Provide efficient, reliable, responsive and professional operations support to front-line and regional service leaders to ensure high class services to customer and operation excellence in term of execution accuracy, timeliness and effectiveness
• Learn, understand and strictly adhere compliance to local regulations requirements, bank policies and procedures in day-to-day responsibilities.                                          

• Set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results

• Give full support to front-line service team for internal audits, regulatory on-site or offsite inspections and regular or ad hot self-assessment, retrieving documents/information required, preparing management reports, tracking audit issues, CST findings and ensure management actions are completed within due date.
• Support LM in HC optimizations and people development by taking below key responsibilities

1. Integrate frontline service resources by developing and implementing Branch Operations & Services Capacity Model for standardization, optimization and productivity improvement.
2. Maintain staff headcount list by branch/city/region on regular basis.
3. Monitor job rotation policy implementation on branch service staff and complete relevant MIS reports to fulfill regulatory requirements.
4. Monitor and analyze the transaction volume vs. branch operations & service capacity to achieve HC optimization targets.
5. Design scorecards for line managers to manage performance, ensuring targets are achieved for key Branch Operations & Service related metrics (e.g. Productivity, Service KPs, Operations Loss, Audit reviews, etc.)
6. Drive initiatives to improve service productivity to achieve cost optimization objective
7. By working with LA team in developing service staff training program to support branch operations & services to upgrade frontline capabilities and staff engagement.

• Support LM and team in achieving Anti Money Laundering Prevention

1. Accountable for implementing and complying with AML requirements when performing duties.
2. Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.

                                                             

Selection Criteria:

• A university degree with 5 year or above related for both retail and corporation operations experiences for normal member and 8 years or above for team leader
• Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other personal investment services;
• In-depth knowledge of operational risk management and reputational risk management;
• Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations;
• Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
• Good command of both spoken and written Mandarin and English.
• Considerable experience in running projects (with PMP/Agile or other relevant certification preferably)
• Ability to conduct stakeholder’s meeting, workshop, gathering of user requirements for system development & enhancements, perform UAT etc;

  
  渣打是一家领先的国际银行集团，业务网络遍及全球59个最有活力的市场，为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好，始终如一（here for good）”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一，渣打从1858年在上海设立***分行开始，在华业务从未间断。2007年4月，渣打银行（中国）有限公司成为第一批本地法人化的国际银行。目前，渣打中国的营业网点已覆盖近30个沿海和内陆城市，充分显示了渣打对中国市场的长远承诺。
  
  2021年，渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉，包括： “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。