北京招聘

Major Responsibilities:
- Drive efficient HR Services delivery of managing feedback and complaints process as well as corresponding interfaces, proactively identify service delivery issues by taking appropriate actions to resolve and generally improve quality standards and metrics (including third party KPIs). Handle all process-related activities.
- Proactively involved in cross departmental groups and projects to support an integrated HR service.
- Have an overview about HR processes, changes, project requests and developments within China and supports in administration as needed.
- Take ownership for the resolution of feedback and complaints ensuring timely, accurate and value add responses.
- Drive local support and knowledge for incident/problem management for local topics based on global steering and rules.
- Deliver Global / Regional / or country specific training to HR Services Associates & Professionals.
- Be responsible for the development, maintenance and improvement of the knowledge management tool (KATE), knowledge taxonomy and contents as well as interfaces for China.
- Proactively drives projects and services.

Education, Qualifications and Skills:
- University degree or equivalent, especially with the main focus on Human Resources. Alternatively an equivalent progressive experience across core HR functions in the position of an HR Professional.
- Desirable is HR Services experience and experience of customer complaint management.
- English language skills, fluent in written and spoken form, plus local language requirements.
- Knowledge of key major HR processes, systems and corresponding interfaces as well as knowledge of the global and local Bayer HR policies.
- Very strong customer orientation with proven experience, service delivery management, HR process design and employee administration.
- Being a team player who is able to support change and motivate others.
- High degree of reliability and motivation.
- Experience of necessary tools (e.g. SAP Customer Relationship Management), labor law desirable.

世界五百强
拜耳是世界500强，总部位于德国勒沃库森，产品和服务覆盖83个国家的逾十亿人，截至2021年12月31日，全球范围内雇佣接近10万名员工。

百年老店
拜耳成立至今已经接近160年，今年正值拜耳在华140年，中国是拜耳集团最重要的市场之一，拜耳将长期植根中国市场，以创新助力“健康中国”建设。2021年拜耳全球销售额440亿欧元，研发投入54亿欧元；

专注于生命科学业务
拜耳在生命科学领域的健康与营养方面具有核心竞争力。拜耳致力于以创新的产品帮助解决当今人类社会所面临的一些重大挑战。随着人类预期寿命不断延长，人口不断增长，拜耳通过专注于预防、缓解和治疗疾病的研发活动来改善人们的生活质量。