北京招聘

CONSUMER EXPERIENCE MANAGER
DUTIES AND RESPONSIBILITIES
To take over the management of all existing communication media and P.O.S/P.O.P on-site developed by the Marketing & Communications Department
- Acts as a catalyst to facilitate on-site ADEN Services experience implementation across the Greater China sites working with the Designers, Site Managers, Regional Service Excellence Specialists leveraging company’s on-site visual identity and customer experience.
- Ensure that visual identity is properly applied by Operations when entering into service contracts, and those Signalizations and Uniforms Corporate Standards are well applied on-site on a long-term basis.
- Leverage knowledge, best practice, credentials amongst the sites in Greater China regions; create guidelines, ranking, etc.
- Monitor and analyze local/field environment and provide recommendations and effective action plans, benchmarking and field survey.
- Ensure appropriate customer measures and KPIs, coordinate and report at B.U, Regional and Head Office level.

To make sure that we proactively and consistently communicate on the service provided to our client to increase user perceived value of the investment done by ADEN Services
- Implement on-site Marketing Annual Plan and Promotion programs
- Develop new on-site Marketing & Promotion projects and develop the use of the services provided on an ongoing basis, launch new services or services renewal, organize themed events transversal to the service scope, organize promotions in relation to some services, etc.
- Also responsible for developing/improving the required collaterals, for sourcing supplier and new materials in collaboration with the Design Team, for launching/coordinating projects and tracking the hole progress to achieve established objective.
- Collect communication needs and expectations from external (clients, partners…) and internal stakeholders (ADEN Services’ Management and employees).
- Other related work task which arranged by Head-Office Marketing & Communications Department Manager.

REQUIREMENTS
- At least 5 years related working experience in Facility Management, Retail Merchandizing, and Retail Operations or Foodservice industry.
- Chinese national with excellent English communications skills
- Bachelor Degree or above, major in Business Administration, Marketing, Communications or Project Management.
- Very good communication and presentation skills, ability to give merchandising consultations or training sessions with the Operations teams on-site.
- Familiar with visual merchandising, along with ability to create displays, tables, etc.
- Aptitude for service knowledge, philosophy and concept, passionate about brand communication.
- Good knowledge of PowerPoint and Excel
- Travel, and be able to work under pressure


If you are interested, please send your resume and salary expectation to: job.cho@adenservices.com


用户体验经理
主要职责
接管全部现有传播媒介和由市场传媒部门开发的现场P.O.S/P.O.P。
- 与设计师、项目经理及区域卓越服务专家一起合作，带动公司项目现场视觉识别和用户体验，促进埃顿服务项目现场体验在整个大中华地区的实施。
- 确保在运营中视觉识别的正确应用，如现场标识和公司制服标准有被正确应用并作为基础模板写入服务合同中。
- 在大中华地区的项目点中建立认知、最佳实践和资格审查衡量标准，设立指导方针、等级等等。
- 监督和分析当地或专业领域环境，提出建议和有效的行动计划、基准及实地考察。
- 确保适当的用户体验措施和关键绩效指标，整合并报告各事业部、区域和总公司。

确保由埃顿服务为客户在服务商所投入的积极与持续的沟通能提高用户的感知价值。
- 执行项目现场市场年度计划和营销规划。
- 开发新的现场市场营销项目并利用提供的服务使其持续进行，开展新的服务和服务革新，组织以公司服务范围为主题的项目，组织与一些服务项目相关的促销活动等。
- 负责开发或提高必要的人脉关系，为设计团队提供供应商和新素材，进行项协调和进度跟踪以达到既定目标。
- 从外部（客户、合作伙伴等）和内部利益相关者（埃顿服务管理者和员工）处收集沟通需求和期望。
- 由总部市场传讯部门经理安排的其他相关工作。

岗位要求
- 至少5年以上设施管理、零售业或餐饮行业相关岗位工作经验。
- 中国人并有熟练的英语沟通技巧。
- 大学本科或以上学历，工商管理、市场营销、传媒或项目管理专业。
- 良好的沟通及口头表达技巧，能够为项目现场运营团队提供相关营销方案咨询或培训课程。
- 熟悉视觉营销，参与过展位或摊位创作。
- 具有服务意识、理念和概念及品牌传讯热情。
- 熟练运用PPT和Excel办公软件。
- 适应出差，并能够承受一定压力。

如果您对该职位敢兴趣，请将您的中英文简历和期望薪资一并发送至：job.cho@adenservices.com

With its roots in Asia, ADEN is an International Integrated Facility Management (IFM) specialist, and is always at the forefront of the latest technology.

ADEN is a major innovator in the SMART Integrated Facility Management services industry. Founded in 1997, with its headquarters in China, ADEN FM has 20 years of expertise in the Integrated Facility Management Industry, with a growing team of 26,000 employees in 25 counties around the world. The company operates in more than 70 cities in China with global presence in China, South-East Asia, Central Asia and Africa. Clients of all sizes from a wide range of industries, including many listed on the CAC40, FTSE100, Forbes Global 2000, and Fortune 500, count on ADEN for strategic outsourcing.

As a multicultural company with 30 nationalities, we encourage diversity and offer our employees career opportunities in China or Vietnam but as well in South East Asia, Central Asia, and Africa.


植根于亚洲市场的埃顿是国际领先的综合设施管理(IFM)专家，并始终走在技术的前沿。

埃顿是智能(SMART)综合设施管理领域的主要创新者。成立于1997年，集团总部在中国，埃顿设施管理在业内拥有20年的丰富经验，团队不断壮大，目前在全球25个国家拥有26,000名员工。埃顿的业务遍及中国70多个城市，全球运营网络分布于中国、东南亚、中亚和非洲。包括位列CAC40，FTSE100，福布斯全球2000和财富500强在内的各行各业不同类型的客户都选择信赖埃顿来进行战略外包。

作为员工来自全球30个国籍的多元文化企业，我们鼓励多样性并为我们的员工提供在中国，越南，以及东南亚，中亚和非洲的职业发展机会。