Senior Customer Success Manager 高级客户成功经理
英富必信息科技（上海）有限公司深圳分公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：通信/电信运营、增值服务
职位信息
- 发布日期：2021-01-10
- 工作地点：北京-朝阳区
- 招聘人数：若干人
- 工作经验：5-7年经验
- 学历要求：本科
- 语言要求：英语熟练
- 职位月薪：1.5-3万/月
- 职位类别：客户经理/主管 大客户销售
职位描述
Job Description
You know you are doing a good job when:
- You are in contact with all the key accounts in your assigned market and have a great relationship with them.
- You understand your client’s business, knowing exactly which products can help client to evolve their business. You are not afraid of reviewing product adoption and providing guidance to clients on how they can realize more value from the subscription.
- You understand client’s success metrics and constantly work on delivering those metrics.
- Clients, with whom you cooperate, are satisfied and they show it by stable and/or increased usage of service. They are our advocates.
- Independently you can lead every aspect of the post-sale relationship, onboarding, training, demonstration, regular check-ins, support and renewals.
- You can lead clients’ meetings and you do not back out when in contact with high-level roles (Vice Presidents, Heads of departments, COO, CTO, etc.)
- You have necessary skills for organization, identification and prioritization of clients’ feedback and inquiry.
- You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.
- You enjoy collaborating with other internal departments to achieve results as a high performing, inter-dependent team.
- You enjoy assisting other team members to define the best client strategy.
Qualifications
More about you:
- 7 years and above of experience in Client Management or Relations in the sector of Technology, eCommerce or internet companies.
- Proven tracked record of up-selling and cross-selling of SaaS solutions in a customer facing role.
- Capable of managing projects with large scale clients from Technology, eCommerce, Banking and Finance in Beijing, China.
- Preferably with experience in contact center or customer engagement solutions.
- Experienced in driving client engagement, handling challenging situations and delivering exceptional client consultation service.
- Demonstrated the ability of decision making and problem solving based on careful analysis that is aligned with company strategies.
- Comfortable working with all levels of management across the organization.
- A positive and innovative mindset in driving creative solution selling.
- A team player with high integrity and meanwhile, able to work independently with minimum supervision.
- Excellent communication (both written and verbal), interpersonal and presentation skills.
- Experience in Salesforce would be an advantage.
- Self-driven and responsible personality.
- Bachelor's Degree in Business Management, IT, Engineering, Telecommunications or other related degree; or equivalent combination of education and experience.
公司介绍
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.
Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 10+ years, we’ve grown into an Engineering Powerhouse with 60+ offices in 6 continents and over 2,000 experts, aiming to change the way the world communicates.
We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!
Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 10+ years, we’ve grown into an Engineering Powerhouse with 60+ offices in 6 continents and over 2,000 experts, aiming to change the way the world communicates.
We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!
联系方式
- 公司地址：地址：span朝阳门外大街甲6号万通中心