北京招聘

职位描述：

1.掌握查询和投诉的所有权，并积极跟进解决

2.协助管理层和团队进行任何分配的项目，并在需要时向团队经理提供备份。

3.开发和指导新员工以满足客户服务要求

4.与内部和外部客户，同事和客户服务管理部门保持牢固的专业工作关系

5.协助改善和监控程序和流程，以确保提供最有效和高效的客户服务

6.与FCL运营团队，LCL Hub团队和DOC / DDC团队协调日常运营问题

7.确保按时在TANGO / Procars中输入所有T＆T事件，以匹配KPI

任职资格：

1.大专以上学历

2.5年以上海上货运代理相关工作经验。

3，具有良好的英语听说读写能力，英语四级或以上。

4，能够处理I / E文档，操作，合并

Position Accountabilities:

1.Take ownership of enquiries and complaints and proactively follow through to resolution

2.Assist management and teams with any assigned projects  and provide backup to the team manager when required.

3.Develop and mentor new staff to satisfy customer services  requirements

4.Maintain strong professional working relationship with external and internal  customers, colleagues, and customer services management

5.Assist in improving and monitoring procedure and processes to ensure the most effective and efficient customer services delivered

6.Co-ordinate with FCL operation team, LCL Hub team and DOC / DDC team on daily operations issue

7.Ensure all T&T events input in TANGO / Procars on time in order to match the KPI

Skills Required

1、College graduated or above

2、5 years or above relevant experience in sea freight forwarding 

3、Good command of both spoken and written in English, English CET 4 or above.

4、Able to handle I/E docs, operation, consolidation

A Job at DB Schenker is: A job like no other.
With a dense worldwide network of 95,000 logistics specialist in more than 130 countries, DB Schenker is one of the leading global integrated logistics providers offering comprehensive supply chain management solutions, efficient air, ocean, rail and land transport, as well as contract logistics from a single source.
德铁信可是全球首屈一指的综合物流服务供应商之一，拥有密集的全球服务网络，我们在全球130多个国家共有95,000多名专业物流人员，竭力为各行各业客户提供高效快捷的空运服务、海运服务、铁路及陆路运输服务、合约物流服务及供应链管理解决方案。
In 1966, DB Schenker opened its first office in Hong Kong started with international transport services and entered Mainland China in 1979 as one of the first internal forwarders. Today, more than 5,000 logistics specialists operate in over 60 main cities throughout china to ensure reliable logistics services for your business.
1966年，德铁信可正式进军香港市场，成立了***分公司，开始在中国发展国际运输业务。1979年，德铁信可开创历史先河，成为首批进入中国内地市场的主要国际货运代理商之一。发展至今，我们已在全国60多个主要城市设立了办事处，拥有员工近5,000名， 能够 为您提供可靠的物流服务。
Schenker represents a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before.
*** in European road transport and rail
No. 3 in global air and ocean freight
No. 5 in global contract logistics
德铁信可致力于成为业内的领头军，将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩
欧洲陆路、铁路运输排名***
全球空运、海运排名第三
全球合同物流排名第五