北京招聘

Job Title: Technical Support Engineer

Location: Hangzhou, China

Job Duties (include but not limited to):

· Provide complex and challenging support for MicroStrategy's Business Intelligence product suite and its underlying technologies.

· Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.

· Find creative and sophisticated solutions to problems reported while using MicroStrategy's product suite through analytical talent and strong troubleshooting abilities.

· Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.

· Prioritize and communicate product defects and enhancements to development teams.

· Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums.

· Enhance personal and professional growth by participating in Internal Training Programs, which offer a seven-week technical orientation program as well as twice weekly training seminars for all team members.

Job Requirements:

· Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)

· Strong technical and analytical skills

· Excellent communication skills in both Chinese and English. Japanese or Korean is a plus

· Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus

· Database (SQL, RDBMS) knowledge is a plus

· Customer service experience is a plus