北京招聘

POSTION SUMMARY:

The main focus is the troubleshooting, repair, preventive maintenance and installation of Thermo Laboratory Automation (LAI) products and selected 3rd party equipment at customer sites. A second strong priority is focused on customer relations’ activities intended to generate sales of Thermo LAI Customer Support Services and Service Contracts to customers in this engineer’s area. Also required to perform on-site training relative to system service, maintenance and basic operation of Thermo LAI systems.

Laboratory Automation Product line:

• Provides fully automated robotic workflow for Drug Research and Discovery
• Provides full range of robotic products for Instrument loading applications, Application Workstations up to fully integrated robotic systems
• Automated solutions are implemented at Pharma, Biotech and Academic Research centers
• Target applications are primary and secondary screening applications such as High Throughput Screening, High Content Screening and Cell research applications (STEM cells, Pathway Analysis, Genomics, Proteomics and systems biology studies)

KEY RESPONSIBILITIES:

• Perform on-site troubleshooting, maintenance, repair and installation on all Thermo LAI products and selected 3rd party instrumentation.
• Perform on-site training relative to system service, maintenance, and basic operation of Thermo LAI systems.
• Answer telephone calls and email from customers with lab system service questions or problems related to software, hardware, or instrumentation.
• Build strong customer relationships with the continual focus on promoting the customer’s use of Thermo LAI Customer Support Services and generating sales of Thermo LAI Service Contracts.
• Generate quotes for any service parts the customer may require and any service calls if needed.
• Prepare contract proposals and related documentation. Initiate, promote and complete the sale of the contract.
• Keep track and maintain local spare parts inventory.
• Diagnose problems over the phone and/or with the use of PC Anywhere. Where necessary, follow up with on-site work or dispatch third-party service providers for on-site work. Follow up to ensure problems were resolved to the customer’s satisfaction.
• Actively monitor the status of contract, warranty and T&M install customers. Track and schedule on-site PM.
• Provide a forecast of service activities at the beginning of each month to Team Leader for review.
• Ensure that all documentation related to in-house and on-site support activity is completed correctly and submitted on a timely basis. This includes maintenance of electronic files, Field Service Reports, and Service Work Orders, and Quotes.
• Perform additional duties or work on projects as deemed necessary

MINIMUM REQUIREMENTS:

Educational Qualifications:

• A bachelor's degree in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or other related discipline
• Programming courses (or equivalent practical experience)

Experience Qualifications:

• Minimum 5 years practical experience in field service or troubleshooting software and lab equipment
• Working proficiency of Momentum software features and operations is a plus
• Mechanically adept with blueprint reading / drawing knowledge
• Troubleshooting skills
• Prior project management experience is a plus
• Excellent interpersonal and communication skills
• Organization, planning and time management skills

Other Job Requirements:

• Must be able to domestic travel at least 75% of time, including regular 3 to 5 days onsite visits
• Must be able to overseas travel by request.
• Must have a valid passport.

Skills and Knowledge required:

System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids (break-out box, meters etc.)

Multi-disciplinary technical skills / comfort with software, electrical, and mechanical systems:

• Comfortable with computers, serial communications, and software - adept with general use of computers, adept with serial communications cabling and diagnostics, and have at least a rudimentary knowledge of programming languages to be able to read a program and understand the logic.
• Comfortable with wiring and pneumatics (schematics, PLCs, power panels).
• Comfortable with mechanical systems (CAD drawings, fasteners).

Demonstrated experience with automation, robots, and/or instrumentation.

Achieved System Hardware and Software Integrator skills

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

About Thermo Fisher Scientific China
Thermo Fisher Scientific (China) Co., Ltd has been operating in China for over 35 years. Headquartered in Shanghai, Thermo Fisher Scientific China has branch offices in Beijing, Guangzhou, Hong Kong, Chengdu, Shenyang, Xi’an, Nanjing, Wuhan, Jinan, and Dongguan with around 5,000 employees. Our products mainly include analytical instruments, laboratory equipment, chemical reagents, consumables, software and more; providing comprehensive laboratory solutions and serving customers across various industries.
In order to meet the local needs in China, we have established 8 manufacturing sites in Shanghai, Beijing, Suzhou and Guangzhou respectively. We also have 6 application centers and demo labs across the country which bring world-class technology and products with application development and training services to local customers. Lastly, we have the China Innovation Center in Shanghai and Suzhou, with over 100 scientists & engineers and more than 100 patents. China Innovation Center focuses on research and development supporting key vertical markets and develops products according to local demands with global advanced technologies. We have a nationwide maintenance network and China service training team, including over 2,800 professionals directly providing services for customers.
We are committed to enabling our customers to make the world healthier, cleaner and safer.

赛默飞世尔科技简介
赛默飞世尔科技是科学服务领域的世界领导者。公司年销售额超过300亿美元。
我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战、促进医疗诊断和治疗的发展、提高实验室生产力。
我们全球超过80,000名赛默飞员工将借助于一系列行业领先的品牌Thermo Scientific、Applied Biosystems、Invitrogen、Fisher Scientific、Unity Lab Services和Patheon，为客户提供领先的创新技术、便捷采购方案和全方位服务。

赛默飞世尔科技中国简介
赛默飞世尔科技进入中国发展已超过35年，在中国的总部设于上海，并在北京、广州、香港、成都、沈阳、西安、南京、武汉、济南、东莞等地设立了分公司，员工人数约为5000名。我们的产品主要包括分析仪器、实验室设备、试剂、耗材和软件等，提供实验室综合解决方案，为各行各业的客户服务。
为了满足中国市场的需求，现有8家工厂分别在上海、北京、苏州和广州等地运营。我们在全国还设立了6个应用开发中心以及示范实验室，将世界级的前沿技术和产品带给中国客户，并提供应用开发与培训等多项服务；位于上海和苏州的中国创新中心，拥有100多位专业研究人员和工程师及100多项专利。创新中心专注于垂直市场的产品研究和开发，结合中国市场的需求和国内外先进技术，研发适合中国用户的技术和产品；我们拥有遍布全国的维修服务网点和特别成立的中国技术培训团队，在全国有超过2800名专业人员直接为客户提供服务。
我们致力于帮助客户使世界更健康、更清洁、更安全。