北京 [切换城市] 北京招聘北京客服及技术支持招聘北京客服专员/助理(非技术)招聘

Customer Service Officer 1 year temp (4958)

巴斯夫(中国)有限公司

  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2013-01-09
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:客服专员/助理(非技术)  

职位描述

Work Location: Pudong, Shanghai
Reporting to: Manager, Supply Chain
People Management Responsibility: No
Travel Required: No
Shift Required: No

Objectives of the position
1. Efficient management of the order fulfillment processes in order to secure and enhance business opportunities.
2. Handle customers' inquiries/non-conformities in accordance with established operation policies/procedures.

Representative Main Tasks
1.Understand the respective order management process and perform independently daily order operation. (i.e. managing the customer orders, sample orders, monitoring order documents and AR, keeping customer master up-to-date, updating sales timely for ongoing orders, and responsing to the customer about the order states as well as the non-conformity handling update efficiently and effectively);
2.Operate correctly with the application systems (i.e.SAP/e-solution/LN/Microsoft office and office equipment), ensure the clean and reliable data pool in system for assigned customers;
3.Coordinate with respective planner and sales to achieve Aging Stock, Forecast Accuracy, Delivery Performance target;
4.Keep an ordinary working space and setup a clear filing system to enable the reliable backup operation;
5. Team player and cooperative within OTC community (i.e. S/M, FU, EHS etc.).

REQUIREMENTS:
1. Colleague degree or above;
2. 1 year in trading company, better in Chemical company;
3. Good communication and interpersonal skills, SAP operation Knowledge.

公司介绍

关于巴斯夫大中华区

巴斯夫与大中华市场的渊源可以追溯到1885年,从那时起巴斯夫就是中国的忠实合作伙伴。作为中国化工领域重要的外商投资企业,巴斯夫主要的生产基地位于上海、南京和重庆,而上海创新园更是全球和亚太地区的研发枢纽。2019年,巴斯夫向大中华区客户的销售额超过73亿欧元,截至年底员工人数为9,230名。欲了解更多信息,请登陆:www.basf.com/cn。

关于巴斯夫

在巴斯夫,我们创造化学新作用——追求可持续发展的未来。我们将经济上的成功、社会责任和环境保护相结合。巴斯夫在全球拥有超过117,000名员工,为几乎所有国家、所有行业的客户成功作出贡献。我们的产品分属六大业务领域:化学品、材料、工业解决方案、表面处理技术、营养与护理、农业解决方案。2019年巴斯夫全球销售额590亿欧元。巴斯夫的股票在法兰克福(BAS)证券交易所上市,并以美国存托凭证(BASFY)的形式在美国证券市场交易。欲了解更多信息,请访问:www.basf.com。

联系方式

  • Email:hr-china@basf.com
  • 公司地址:上海市浦东新区江心沙路300号 (邮编:200137)
  • 电话:60-177298561