北京招聘

 

Job Title:  

Remote Support Engineer

 

 

Business Group:

售后部门

 

  

 

Report to:

Global Remote Support Manager - Information

 

Summary

The Technical Support Engineer will work with customers to resolve their

application and product issues, which will allow the customer to maintain or

improve their system. The engineer will join our Information Software team where you will have the opportunity to work with leading FactoryTalk MES & ThingWorx technology across a range of industries. The engineer will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees.

 

This position requires self-initiative, ownership, excellent soft skills, motivation to provide exceptional customer service from inception to

resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical engineering expertise and business acumen.

The engineer’s primary responsibility is to provide technical support for the

FactoryTalk Suite of products with a concentration on the Information Software products. The engineer will also provide IoT Support Services to Developers, System Administrators, Field Consultants, and Engineers. In the majority of cases, this support will be provided via telephone. Support via email, or technical notes will also be required. The engineer may be asked to cover a shift after hours. The engineer will occasionally carry a weekend support phone to provide support for 24x7 customers.

Minimum Qualification:

Bachelor’s Degree in Electrical or Computer Engineering, Computer Science,

Information Systems (other degrees considered based on relevance to role)

Preferred Qualifications:

Understanding of Rockwell Software products including but not limited FactoryTalk Production Centre, CPG, Factorytalk Analytics, Performance & Quality Management. PharmaSuite & Modular Framework.

 ?2+ years’ experience troubleshooting, implementing, and or design of industrial process and/ or automation systems. Knowledge of manufacturing with core tools such as Logic controller, historians, SQL, MES and ERP systems.

  ?Experience installing, configuring and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects

 Be able to work effectively and proficiently with the following:

 ?Microsoft SQL Server (Configuration and development of SQL code)

?Cloud Computing (Microsoft Azure)

?Mobile Platforms, Devices & Security (Windows Mobile, Apple iOS, Android)

?Familiarization with various Microsoft Technologies

?Visual Studio, SQL, SSRS, Office

?Programming experience in Java, JavaScripting, Python, R,m C# or C++ or equivalent

?Machine communication protocols and web services development including use of a REST API.

?Familiarity with JavaEE technologies？Java

？Tomcat

？JBoss

？ActiveMQ

 ?In addition, this position requires strong verbal and written communication skills, the ability to communicate and work with a variety of people not under direct control in a fast-paced team environment.

 ?Ability to work independently and collaboratively, build relationships and interact with peers to ensure assigned tasks are prioritized appropriately

　　罗克韦尔自动化(NYSE:ROK)是全球领先的专门从事工业自动化与信息技术领域的企业之一，致力于帮助其客户提高生产力并推动世界实现可持续发展。罗克韦尔自动化公司总部位于威斯康星州密尔沃基，员工总数约为 23,000人，客户遍布全球80多个国家/地区。
　　1988年罗克韦尔自动化进入中国，在国内有2000多名雇员，并设有五个培训中心，一个研发中心，一个软件开发中心，三个OEM中心，两个生产基地。
　　罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景，提高决策水平和国际竞争力。
　　“罗克韦尔自动化与中国大学共勉”项目开始于1998年，和国内70多所高校合作建立联合实验室，累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。