北京招聘

Key Responsibilities

The Senior Analyst will lead 4 to 5 team members and execute a range of processes related to supply demand area, i.e. project demand creation, employees project calendars maintain, availability status tracking, chargeability tracking, and roll off visibility tracking. Responsibilities including but not limited to:

1. Subject Matter Expert of team key processes, being responsible for processes updates, FAQ, and process improvement; coaching and supervising team analysts and assistants with their daily operation and answering their queries
2. First layer supervisor, closely monitor daily service requests, organizing day to day quality service delivery, train up new joiners, perform quality check, ensure consistent performance
3. Assisting team lead to control business quality and acting as first layer accountable for internal controls result, process outcomes (SLAs)
4. Champion delivery excellence initiatives; regularly share and organize process/policy study workshop
5. Timely voice up any risk/suggestions in regards to people/operations to leads
6. Driving business transitions when there are new business opportunities

Knowledge and Skill Requirements

1. Fluent English and advanced Personal computer and Microsoft Applications skills
2. Good organizational skills
3. Flexibility and teaming skills
4. Strong analytical and problem solving skills
5. Demonstrated willingness to work in flat team structure and develop a range of HR competences
6. Strong customer focus and attention to detail
7. Understanding of general HR policies, procedures and current best practice
8. Demonstrated ability to set and meet objectives
9. Strong project & time management skills including planning, execution and follow through

"埃森哲公司注册成立于爱尔兰，是一家全球领先的专业服务公司，为客户提供战略、咨询、数字、技术和运营服务及解决方案。我们立足商业与技术的前沿，业务涵盖40多个行业，以及企业日常运营部门的各个职能。凭借独特的业内经验与专业技能，以及翘楚全球的交付网络，我们帮助客户提升绩效，并为利益相关方持续创造价值。埃森哲是《财富》全球500强企业之一，目前拥有约50.5万名员工，服务于120多个国家的客户。我们致力驱动创新，从而改善人们工作和生活的方式。
埃森哲在大中华区开展业务30年，拥有一支1.6万多人的员工队伍，分布于多个城市，包括北京、上海、大连、成都、广州、深圳、香港和台北等。作为可信赖的数字化转型卓越伙伴，我们正在更创新地参与商业和技术生态圈的建设，帮助中国企业和政府把握数字化力量，通过制定战略、优化流程、集成系统、部署云计算等实现转型，提升全球竞争力，从而立足中国、赢在全球。