北京招聘

CSR 

Key Focus (Key elements that distinguish the role)

Effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers. Provide service to foster and improve customer relationships and ensure customer satisfaction 

Accountabilities (Results achieved which earn reward)

· Order management expert to ensure that customers receive the right product, at the right place, on time, and in the expected condition.

· Timely and accurate order entry and processing of invoices

· Responsive to customers through prompt follow-up to order needs, inquiries and issues.

· Engage necessary resources to resolve order fulfillment issues 

Responsibilities (Activities done by this role)

· Follow order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Software system (SAP)

· Drive the order fulfillment process as liaison between external customers and internal resources including Shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E) 

·Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database

· Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database. Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve 

·Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings

·Initial and ongoing confirmation and communication of order status to customers 

·Manage orders and customer commitments in accordance with sales control plans defined by Business 

·Assist Collections teams to resolve customer payment issues related to order fulfillment

· Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers 

·Manage orders to meet monthly closing deadline

· Specific duties as may be defined by individual business needs 

Key Competencies

· Language 

Fluent in Japanese & Chinese, workable English;

· Previous work experience in similar field

· College or university degree

· Good IT skills (MS Office, SAP experience is an advantage)

· Excellent problem solving skills

· Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

· Costumer focused attitude; meet or exceed costumers expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect

· Good organization and time management skills; can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities

· Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches.

· Supportive and team worker

大连隆基科技始创于2009年，是一家以计算机软件技术为核心，通过软硬件产品结合研发的策略，为各行业提供优质的信息化产品及解决方案的高科技公司。业务范围覆盖技术咨询、调研分析、方案设计、软件开发、系统集成、售后支持等服务，专注于高科技、金融、医药、制作等领域并积累了丰富的经验。
隆基通过多年积累，已经形成了包括：行业解决方案、应用解决方案、工具平台解决方案、企业基础数据平台解决方案、基础设施平台等多种服务于企业全面IT战略的综合解决方案。提供的服务涵盖了“企业咨询服务、企业数据服务、企业应用服务、企业治理服务”全部领域。

隆基总部位于大连，在上海、北京等地分别设立研发团队，形成了一个包含资深业务专家、项目经验丰富的管理人员及优秀的技术研发人才在内的团队。

公司将以绿色IT战略、绿色IT咨询服务为宗旨，将帮助您低碳减排。为客户提供先进的技术，提供安全、可靠、高质量、易扩展的行业解决方案；以专业化的服务宗旨，帮助客户实现信息化管理的***实践方式，以满足客户在业务快速发展下的不同需求。