北京招聘

工作职责：
1. 负责淘宝电商平台业务操作，包括在线咨询、达成销售、售后解答和发票赠品寄送等；
2. 熟悉淘宝网后台操作，熟悉阿里旺旺等在线咨询工具；
3. 与客户在线交流，了解需求，引导客户下单，促成交易；
4. 妥善处理客户投诉或退换货的处理，做好售后服务；
5. 积极使用淘宝工具进行店铺推广；
6. 及时总结归纳销售中遇到的问题，提出改进方案。

任职要求：
1. 具备淘宝开店和销售经验优先；
2. 具有服务精神，有耐心，语言和文字沟通能力强；
3. 具有团队合作精神，积极主动，有责任心；
4. 熟悉电脑操作，反应敏捷，乐于沟通。

De'Longhi Group is a world-wide leading manufacturer in electrical home appliances for four different business sectors: heating, air-conditioning and air-treatment, food preparation and cooking, and house cleaning and iron with over 8,000 employees all over the world. The company, whose shares are listed at Milan stock exchange, has total sales of USD1,750 million in 2006. For more information of the company please visit our websites www.delonghi.com and www.kenwoodworld.com.

To cope with our strategic expansion in China, we are now seeking high caliber, competent, responsible and self-motivated professionals who are determined to pursue a challenging and rewarding career with a growing company:

www.delonghigroup.com