北京招聘

Supplier Service Desk need to handle email (majority)/ chat /call from customer via available support channels

• First point of contact, exclude first time resolution and troubleshooting.
• Creation of incident ticket as per customer input
• Provide update to customer in Japanese (verbal/ written)
• Liaise with customer in Japanese
• Update of incident logging system as required by customer
• Closure of incident ticket
• Monitoring alarms via email
• Alarm corresponded remote support based on instructions including collecting logs and alarms
• Arrange on site dispatch activity and parts
• Prepare documents of routine and known work for customers such as to replace parts
• Proactive remote maintenance such as periodical system reboot and health check

Requirements:

?         Call Center/ Customer Support background is highly preferred

?         Good communication skills and customer service oriented with good technical background.

?         Native Japanese Speaker

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is Headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries, which are located in:

*USA ( Global HQ), Silicon Valley
*Singapore (Asia HQ) , Singapore
*China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen)
*Hong Kong & Macau
*Japan & South Korea
*Thailand, Philippines, Indonesia
*Malaysia and South East Asia
*India
*Europe (MTS + partners)
*Middle East (MTS + partners)
*ANZ (MTS + partners)

MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA.
 
MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services. Our company is a socially responsible employer with over 200 highly talented professionals, managed by a world-class multi-national executive team.

Please visit our official website: ****************


详情请见公司网站： ****************
LinkedIn 官方主页：************************/company/millennium-technology-services-co--ltd?trk=top_nav_home