北京招聘

POSITION SUMMARY
To handle day-to-day shipment arrangement and documentation collection, preparation and distribution ensuring consistent quality service is provided
To communicate with customers & various local service providers including warehouse operator, trucking companies, Custom Broker, and/or other relevant parties for shipment arrangement
To facilitate shipment booking & movement in accordance to company guideline and Customer's specific SOP
To maintain and constantly improve the business relationship with customers, shippers, suppliers and other shipment related parties
To coordinate and work with other departments ensuring an efficient workflow and smooth communication
To support the Customer Service Lead and Manager in team development


RESPONSIBILITIES
Follow standard operating procedures established

Handle booking from shipper. Provide booking guideline to customer. Verify the completeness of the booking form. Collect all relevant information & documents for booking set up

Communicate with overseas agents/office to confirm booking arrangement and continue to provide shipment status update

Handle order with trucking company for shipment pick up and custom clearance

Provide accurate and timely information to customers

Prepare local charges quotation

Provide support & solution to customers

Handle enquiries from other team members or departments to ensure smooth communication & provide a timely response

Other duties as assigned to the position.



REQUIREMENTS
College or above.

Maritime, international Trading, Business Administration subject is preferred.

At least 3 year customer service or ocean operation experience in freight forwarding industry

Familiar with Microsoft office software

Good command of English, Mandarin & local language

Familiar with ocean export process

Details & customer service oriented

Hardworking, able to work independently

Good communication skills

Strong sense of responsibility

Self-discipline and honesty

Team player

Willing to learn, improve & take up new assignments

It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

We are looking for high caliber professional to join our new division specializing in international freight forwarding.