北京招聘

Primary Functions

Answers telephone "hot line" and written or Internet-based inquiries from customers regarding company products. Analyzes problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development.

Primary Responsibilities

Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations
Handle telephone interface and initiates follow-up calls/paperwork in accordance with customer complaint procedure
Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries.
May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries.
Gives interface matrix listed compatibility information to customers on company released products.
May handle customer product repair invoicing and assist in preparation of customer service statistics.
Check status of repair orders per customer request.

Requirements and Experience:

Requires an individual with excellent communication, customer service and organizational skills.
Excellent problem-solving skills are required.
This individual must be able to work independently and as part of a team.
Candidate also needs to able to effectively prioritize their workload and be able to multi-task.
Knowledge of Microsoft office applications (Outlook, Word, and Excel) required.
Conversational English language skills required.
Can work well under pressure.
Experience with troubleshooting and configuring computer hardware and software is a plus.
Customer service experience, especially in a call center or technical support environment is a plus.

Plantronics and Polycom are now Poly.

Our comprehensive set of smart endpoints for unified collaboration span personal and group communication systems, with a full range of headsets, desk and conference phones, and video collaboration solutions. Our cloud software and services provide advanced management, analytics, and insights that drive first-rate business decisions.

Poly is the global communications company that powers authentic human connection and collaboration. Face to face, we sift and sort millions of verbal and non-verbal cues to glean meaning. Poly is finding new ways to inject these cues into audio and video communication to replicate the face to face experience. To build intimacy. To break walls and span distance. To nurture the simplicity and beauty of human connection. One to one, one to many, many to many.

We are seeking the right talent to join us on this powerful journey to connect humans, not just things. Visit ************ to learn more.