北京招聘

Responsibilities

Technical

1. Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions.

2. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

3. Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software.

4. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

5. Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions

6. Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis

7. Drives required actions at the customer site to resolve escalations and prevent repeat problems

8. Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG.

9. Participates in the review of procedures, processes and tool design impacting development activity.

10. Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings.

11. Present technical and marketing materials to a high standard.

Leadership

1. Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.

2， Acts as technical mentor for field and account engineers and may design or conduct training sessions.

Customer Relation

1. Provides support to customer/users where the product is highly technical or sophisticated in nature.

2. Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue.

3. Support process projects and manage customer and product group to drive to closure.

Requirements

1. Bachelor with 8+ years of relevant experience

2. Experience in 300*** etch

3. Should have Lam Flex or DE etch experience. Flex HX experience is better.

4. Fluent in English speaking

5. Can accept business trip.

泛林集团于1994年进入中国大陆市场，成立泛林半导体设备技术（上海）有限公司。27年来，泛林集团一直致力于支持中国大陆半导体产业的发展。截至2020年底，我们在中国大陆共设有10个办事机构，拥有将近1000名员工。2020年泛林集团在中国大陆的营收总额约41亿美元。
10家办事机构位于：北京、上海、武汉、无锡、西安、大连、厦门、南京和合肥。
泛林集团为客户提供了许多半导体晶圆制造和研发所需的刻蚀、薄膜沉积和清洗等关键设备。泛林集团战略的核心是通过投资向客户提供持续的支持。2019年1月，泛林集团在北京成立技术培训中心，建筑面积1280平方米，开设了刻蚀和沉积技术的相关培训课程。随着增加在中国的培训资源，泛林集团将全面提升对客户的支持，积极助力客户成功。
在过去，我们在中国采购了总计价值数十亿美元的产品与服务，包括泛林集团沉积和刻蚀设备中的关键组件，这充分证明了泛林致力于帮助中国半导体产业链发展的决心。