北京招聘

BASIC FUNCTIONS

Report to the CIT ASSOCIATE MANAGER-TECHNICAL directly and provide support to All Kohler APAC users.

- The candidate will need to understand how each system interacts with the enterprise infrastructure

- Responsible for the operating system and associated subsystems.

- Provide technical-first level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.

- Identify alternatives for optimizing computer resources.

- Investigate and analyze information and to draw conclusions.

- Collect information to analyze and evaluate existing or proposed systems.

- Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software with the operating system.

- Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.

- Write and maintain system documentation

EDUCATION AND EXPERIENCE REQUIREMENTS

Qualifications Minimum:

- University degree in Computer Science or related discipline.

- Minimum 2 years professional level experience with progressive responsibilities

- A strong track record in successfully leading/completing Service Center implementations

- Experience with all phases of applications life cycle including analysis, design, programming, testing, installation, and maintenance. Such as Service desk, Windows 7, Exchange 2010, (including AD administration)

- Excellent communications and interpersonal skills

- Excellent analysis and problem-solving skills

- Ability to handle multiple tasks independently

- Good command of written and spoken English

- Candidates must be knowledgeable of IT Service Management processes and preferably ITIL Foundation Certified

Preferred:

- Bachelor's degree in Computer Science

- Software development experience

- PBX experience

- Experience in developing Use Cases and Service desk Process.

- Experience in comfortable troubleshooting, configuring and manufacturing Service desk products

Candidate must have a solid understanding of the following Modules/Applications:

- Service Desk experience

- ITIL Foundation Certified

科勒公司创立于1873年，是世界领先的卫浴及厨具设备制造商。不论在技术、工艺及款式上，科勒都为家居带来无可比拟的创意和美感。科勒在全球拥有55多家制造工厂，超过33,000名员工。在中国，科勒建立了9家工厂，并在北京、广州、成都、武汉、杭州、南京、深圳、香港设有销售办事处。为满足业务拓展需要，科勒（中国）投资有限公司诚聘人员，公司将提供具有挑战性的工作环境以及良好的培训和发展机会。

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