北京招聘

Senior Desktop Technician

Requires in-depth technical knowledge and expertise.

• Uses best practices and knowledge of business processes to improve I.T. services and user experience.
• Solves complex problems; great trouble shooting skills, optimize systems, takes new perspective to identify solutions.
• Works independently, self-starter and requires minimal supervision.
• PC desktop, end-user support, new hire systems setups, refresh; provide software and hardware evaluations and upgrades
• Provides quick response and maximum uptime for all users and performs end user training when necessary
• Install and repair computer hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Assists in determining suitable software to meet user requirements
• Assist troubleshoot software and hardware failures; help identify and triage connectivity issues; voice/telecom, network, software impacting single or multiple users
• Requires PC system experience in a LAN environment, strong understanding of Windows and Mac operating systems, experience with all Microsoft Office products including email, stand-alone, Office 365/cloud, IOS, Android devices, Wi-Fi, wireless and IP networking
• Experience with the following but not limited to the following;

• Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including Office Suite; able to provide and restore systems configurations and/or reimage or refresh
• Ability to troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN
• Provide assistance and support for remote employees using Citrix and remote tools and productivity
• Strong Customer Service and communication skills required; verbal and written
• Demonstrated excellent interpersonal skills; ability to work well with other support groups as well as client facing customer service skills
• Experience trouble shooting and resolving computer hardware, software, peripherals and VOIP issues; able to isolate issues and perform root cause
• Familiarity with encryption and security tools including backup and restores using standard Windows utilities; standard windows migration USMT
• Managing and implementing IOS devices using Mobile Device Management (MDM) tools
• Assist maintain knowledge base database , documentation and asset inventory database
• Work closely with team and other towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary
• Prefer experience in a manage outsource environment; managing individual ticket and productivity, managing assignment group queues to meet Service Level Agreements (SLA)
• Ability to take on small projects from start to finish

• PC/Intel Experience:
• Support Windows 7, Microsoft Exchange/Outlook Client, O365, Microsoft Office Products including Lync/Skype, Laptop Backup and Encryption, Mobile Iron, Citrix, knowledge of SCCM, Able to do Remote support, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.

• Mac/Apple Experience:
• Support El Capitan and older Mac OS like Yosemite, File Vault Encryption, Connected Backup, Microsoft Exchange/Outlook Client, O365, Microsoft Office Products including Lync, Mobile Iron, Citrix, ARD(Apple Remote Desktop), Parallels, knowledge of Casper Remote and Self Service, Adobe Products, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.

源讯（Atos）是法国巴黎证交所上市公司 ，其注册地址位于巴黎，运营总部设在比利时布鲁塞尔。2004年1月，源讯（AtosOrigin）公司继收购斯伦贝谢（Schlumberger）旗下的IT服务部门——斯伦贝谢神码（SchlumbergerSema）后，一举成为年收益达50多亿欧元的全球企业巨擘。
源讯（Atos）活跃在以适应新经济为目标的企业转型服务领域，并在有关的管理咨询、系统集成和运营管理上积累了世界一流的专业技术。为配合利用公司的专业技术，源讯（Atos）在世界各地成立了技术中心，这其中包括位于亚太、欧洲和美国的数据中心和客户支持中心，以及位于印度、中国、波兰和巴西的全球网络基础设施和全球采购中心。
源讯（Atos）不仅是服务于全球客户的信息技术合作伙伴，同时也是奥林匹克运动的鼎力支持者。源讯（AtosOrigin）签署的奥林匹克运动赞助合同是世界体育史上***的IT合同。根据合同，源讯（Atos）是2004年雅典奥林匹克运动、2006年都灵冬奥会、2008年北京奥林匹克运动、2010年温哥华冬奥会和2012年伦敦奥林匹克运动的全球合作伙伴。届时，源讯（AtosOrigin）将以卓越服务构建奥林匹克运动的生命线，通过整合和管理庞大的奥林匹克运动IT系统，为世界各地的观众和媒体呈献精彩赛事和运动员信息。2014年，奥林匹克运动信息技术伙伴源讯与奥委会续约至2024年。在此理念的指引下，源讯将为2018年平昌冬奥会、2020年东京奥林匹克运动以及2022年和2024年的奥林匹克运动和残奥会提供系统集成、系统管理、核心托管以及关键赛事应用等服务。 [2]
源讯（Atos）在亚太区拥有愈2500名专业员工，并在中国大陆、中国香港、印度、印度尼西亚、日本、马来西亚、新加坡、中国台湾和泰国分别设有办事处。源讯（Atos）在中国已经有10多年的运作经验，2012 年的年收入达 88 亿欧元，在 47 个国家拥有 76,400名员工。中国大陆的总部设在北京。源讯中国具有丰富的行业经验，以“设计、建造和运营”的模式为金融、离散制造业、化工、石化、能源等众多行业的客户提供高质量的IT解决方案