北京招聘

The person hired for the position of Customer Account Representative will handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas.

Primary Responsibilities include but are not limited to the following:

      Follow and manage all aspects of customer orders Single point of contact for all direct customer inquiries

     Ensure accurate/timely order entry Transportation, and delivery of orders throughout the entire supply chain

Provides professional communications to external and internal customers

     Able to communicate with customers and other departments smoothly with prompt response. Understands and complies with order policies and regulations

      Acts in a manner consistent with 3M’s values and ethical standards

     Basic Qualifications:

      Bachelor's degree or higher from an accredited university

      Minimum of  2 years of customer service and/or sales experience

     Preferred Qualifications:

     Possesses exceptional customer service competencies Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction

      Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems

      Ability to work in a high volume rapidly changing environment

      Ability to work in a team environment and willing to collaborate and compromise, including team leadership

      Strong Active Listening skills Ability to follow through with commitments and show concern for the needs of others Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products and 3M Customer Service systems

      Strong organizational skills with the ability to stay focused on tasks

      Good interpersonal skills

      Clear and conceptual thinking ability; excellent judgment and discretion

      Prefers to stay busy with a full workload and enjoys meeting challenges

      Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

3M 中国概况
3M公司创建于1902年，全球总部位于美国明尼苏达州的圣保罗市。作为一家世界领先的多元化科技创新企业，3M的产品和技术早已深深地融入人们的生活。100多年以来，3M开发了六万多种产品，从家庭用品到医疗产品，从运输、建筑到商业、教育和电子、通信等各个领域。
3M中国于1984年11月在中国注册成立，是在深圳经济特区外成立的中国***家外商独资企业。截止目前，3M公司在中国建立了9个生产基地、27个办事处、4个技术中心和1个研发中心，员工近8,000人,为***进入中国的外商独资企业之一， 3M中国在过去的30多年里始终密切把握中国经济的发展脉搏，秉承“扎根中国，服务中国”的本土化发展战略，凭借多元化的技术和解决方案，积极支持中国经济的建设和发展。从基础设施建设到制造业崛起，从中国制造到中国创造，从出口驱动到推动内需，3M将企业的发展战略与中国的发展步伐紧密相连，助力中国市场的快速发展。这也使得3M成为中国本土化最成功的企业之一。
3M中国致力开发适合本地市场和客户需求的创新科技和产品，并专注创新人才的培养。目前，3M中国已拥有近600名本土研发人员，贡献了约千项专利发明，并在 3M全球的研发网络中发挥着极为重要的作用。
3M中国积极履行社会责任，积极参与环境保护，扶贫减灾，推进志愿者行动。3M中国的努力得到了社会的广泛认可，获得了“大中华区最具领导力企业”、“最受赞赏的在华外商投资企业”、“亚洲最受尊敬公司二十强”等诸多荣誉，并多次入选“世界500强在华贡献排行榜”且名列前茅。