岗位职责：Job Responsibilities
1.接待到院客户，协调引导客户体检，就诊，参观；
Receiving and guiding clients for body check up, medical consultation as well as visit.
2.协助客服经理，护理总监完善跨部门沟通合作；
Assisting CS manager & Nursing Director with improving cross departments corporation.
3.认真接待/接听客户提出的反馈,若遇到投诉客户上报主管级领导并对客人进行初步的安抚；
Responsible for any feedbacks from customers via phone and receiving. Dealing with
complaints if any before reporting to supervisor on duty or manager.
4.接待每日到访的客人、就诊患者、家属；
Receiving visitors, patients and family members.
5.管理病人就诊服务(其中包括诊疗预约,更换,取消,导诊, 解答简单的咨询等)；
Patients’ consultation services management covering appointments, replacements,cancellations, guidance, basic consultations, etc.
6.为每一位来院接受服务的新患者注册建档,准备病例；
Assisting new clients with registration & filing.
7.负责网络平台线上预约订单，并及时联系客户进行预约；
Responsible for online appointments and making connections.
8.负责查看企业工作微信群中预约信息，并及时为客户预约；
Checking & following up with information in WeChat.
9.负责合作方转诊客户的预约工作，并协助将转诊所需资料存入HIS；
Helping transferred patients with electronic records.
10.辅助接听呼叫中心电话及查看公共邮箱，处理信息反馈；
Assisting call center, info email checking as well as information handling.
11.认真做好每日交接班工作，完成岗位配置的所有培训和考核并达标；
Handing over well in each day end and meeting requirements in assessment.
12.遵守部门对于各岗位制定的责任制度,完成上级主管，经理安排的其他工作。
Complying with the policies, and other tasks arrangement by the line manager.
任职要求：Requirements
1. 大学专科或以上学历；
College degree or above.
2.至少1年以上在合资或外资企业的工作经历；有医疗工作背景的优先；
At least one year working experience in multinational companies; medical background preferred.
3.基本的中英文听说读写能力，有其他语言能力者优先；
Fluent English speaking, other language skills preferred.
4.具备良好的沟通能力和独立工作的能力；
Good communication and independent working skills.
5.具有抗压力、适应能力和优秀的团队合作能力；
Work under pressure, cooperation with the team.
6.熟练使用各种办公软件和设备，熟悉医院HIS系统者优先。
Proficiency in office software and equipment, familiarity with hospital HIS system.
备注：投递简历请附近期个人照片
