Customer Support Specialist(75480162)
北京ABB低压电器有限公司
- 公司性质:外资(欧美)
- 公司行业:家具/家电/玩具/礼品
职位信息
- 发布日期:2020-11-10
- 工作地点:北京
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:招1人
- 语言要求:不限
- 职位类别:销售行政助理
职位描述
Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.?
Join ABB and work in a team which is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.
As a Customer Support Specialist, you will be the consistent point of contact for DIN and BHAS product group customers and business partners of ELSB, and using your customer support skills and knowledges, you will provide internal and external customer support and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
- Sales analysis and demand forecast through modeling the data.
- Commercial support to order handling team such as Pricing quoting and sales related master maintenance, AR collection, overdue payment, special discount follow up and auditing.
- Customer support such as handling customer issues of technical, logistics, certification related, delivery improving, etc. via coordinating with Marketing & Sales, Product management, Operations, and other internal and/or external functions.
- Tracks delivery performance and provides analysis and prediction to management.
- Living ABB’s core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues and the business.
- University degree is required, Graduate degree in Applied Mathematics, Statistics, Computer Science, or other quantitative discipline is preferred.
- More than 2 years experience in R, Python, Java, or other languages appropriate for large scale analysis of real data.
- Able to translate business objectives into actionable analyses.
- Able to communicate findings clearly to both technical and non-technical audiences.
- Expertise in at least one statistical software package, preferably Python or R.
- Extremely strong analytical and problem-solving skills .
- A strong passion for empirical research and for answering hard questions with data.
- Sound knowledge of ERP system especially SAP.
- Fluent in written and verbal English.
- Strong skills of office software, especially with Excel, Power point, Power BI, etc.
- A collaborative and team spirit, solutions-oriented approach and strong cross function coordination skills.
- Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues.
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Benefits
- Life insurance
- Disability insurance
- Sick pay
- Medical insurance
- Meal allowance
职能类别:销售行政助理
公司介绍
北京ABB低压电器有限公司将ABB集团拥有的丰富科研成果以及世界一流的科技引入中国,并以ABB百年的技术经验为后盾,因此各项产品都能符合严格的中国和国际标准,其服务和零配件供应也永远确保是***品质。北京ABB低压电器有限公司位于北京,同时还通过ABB集团在中国各地的办事处和销售网,服务于整个中国市场,为中国的现代化提供最坚定的支持。
我们随时欢迎来自各界的人才加入我们充满活力的团队,在这里您的付出不仅会得到回报,更会有多种机遇来挑战您的职业目标!
有意者请将中英文简历、学历证明复印件、近照一张邮寄、或Email至我公司人力资源部。
联系方式
- 公司地址:北京经济技术开发区康定街17号 (邮编:100176)
- 电话:15210336693