北京招聘

We are seeking a highly motivated candidate to join the Citi Velocity Client Services Desk.

Citi Velocity is a web portal that aggregates Citi Research, trading desk commentary, quantitative models, data and analytical tools for the Citi Sales & Trading business. The role of the Client Service Representative is to provide exceptional client service in support of the platform.

The successful candidate will join the Client Services Desk in and will work with the respective Sales team to provide a high level service across internal and external applications. The candidate will also be focused on driving efficiency initiatives to elevate the customer experience and find process improvements for BAU tasks.

Job Background/Context:

Citi Velocity Helpdesk operates on a global 24 hour basis covering trading centers in Asia Pacific, Europe, and North America. The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a “follow the sun” service model.

Key Responsibilities:

? Provide best-in-class support service to a geographically diverse user base.

? Communicate clearly and concisely - executive presence for dealing with internal senior management as well as client empathy to resolve issues and queries in a timely fashion.

? Generate sales leads from client inquiries regarding platform content or capabilities.

? Strong process awareness and ability to manage incidents, problems and customer escalations.

? Prioritize criticality of the requests within the shift ensuring important requests are given due priority.

? Liaise with partner support teams for request processing and escalations.

? Collaborate effectively with colleagues globally, sharing information and knowledge effectively.

? Strong leadership skills and ability to mobilize and influence teams, both internal and external that are not in direct reporting line.

? Fully understand and comply with all audit, regulatory and compliance directives.

Qualifications:

? Bachelor’s degree or equivalent experience

? Experience and/or knowledge of financial & banking industry is a plus

? Diverse language skills preferred

Knowledge/Experience:

? Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment

? Demonstrated ability to learn new business concepts quickly

? Demonstrated ability to efficiently problem solve in time critical scenarios

? Demonstrated success interacting with management and Sales team

Competencies:

? Excellent verbal, written and interpersonal communication skills

? Ability to think clearly, analyze and resolve problems with good judgment

? Ability to work at strategic and tactical operational levels

? Ability to promote positive work environment

At Optimum Solutions, we are proud of being IT Partners of choice of several medium and large global organizations. Since our inception in 1997, we have grown by addressing the evolving needs to our of our customers and contributing our best towards their growth and success.

We take pride in our continued long term partnership with various medium and large sized global companies, many of who are in the list of Fortune 1000 companies. Such a long term relationship is a testimony to the value we provide through our services. Over 80 percent of our business every year is from existing relationships. Our clients span a wide range of industries, including: Banking and Finance, Manufacturing, Distribution, and Technology.
We are primarily serving our customers in the US and Singapore market. Our development centers are located both in Singapore, Shanghai and India.