IT Support Analyst (REQ:81276BR)
华特迪士尼（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：娱乐/休闲/体育
职位信息
- 发布日期：2013-01-09
- 工作地点：上海
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 职位类别：硬件工程师
职位描述
Job Description
At The Walt Disney Company China, you'll be part of something magical. The Disney brand touches millions of hearts and minds around the world, and is expanding throughout China. With your help, we'll continue to tell our legendary stories and share our beloved characters in exciting new ways. From Mickey Mouse to all of our businesses,you'll use your talents and skills to bring unforgettable moments to people in China and across the globe.
Responsibilities
Act as 2nd level support to resolve application support issues as escalated by level 1 team;
Track and resolve application issues according to application support procedures;
Perform issue analysis and escalate unsolved issues to IT application team for their discussion with 3rd party support vendor;
Compile overall problem tickets statistics;
Document and update application support procedures as recommended by IT application team and develop support scripts for level 1 support use;
Assume application trainer role and perform train the trainer duties;
Develop, update and maintain the application training material.
Working Relationships
Internal:
Disney English IT Team and other functional groups;
Walt Disney International IT operations Team;
APAC Enterprise Infrastructure Shared Services Team;
Disney Strategic Sourcing Team.
External:
Hardware and software vendors;
Call Center outsource vendor.
Basic Qualifications
2 years of IT application support experience;
Strong process and systems analysis skills;
Familiar with ITIL process;
Good command of English and Chinese, both spoken and written.
Preferred Qualifications
Good interpersonal, problem solving and presentation skills;
Excellent organizing and strong collaborative skills;
Methodical, disciplined approach with continuous improvement mind set;
Proactive and able to handle diverse responsibilities and to respond to deadlines;
application development knowledge a plus;
Cultural sensitivity and team player.
Required Education
University degree or diploma holder.
Primary Location-City Shanghai
Primary Location-Country CN
Auto req ID 81276BR
For more information, please APPLY FOR THIS JOB in our official recruiting website.
At The Walt Disney Company China, you'll be part of something magical. The Disney brand touches millions of hearts and minds around the world, and is expanding throughout China. With your help, we'll continue to tell our legendary stories and share our beloved characters in exciting new ways. From Mickey Mouse to all of our businesses,you'll use your talents and skills to bring unforgettable moments to people in China and across the globe.
Responsibilities
Act as 2nd level support to resolve application support issues as escalated by level 1 team;
Track and resolve application issues according to application support procedures;
Perform issue analysis and escalate unsolved issues to IT application team for their discussion with 3rd party support vendor;
Compile overall problem tickets statistics;
Document and update application support procedures as recommended by IT application team and develop support scripts for level 1 support use;
Assume application trainer role and perform train the trainer duties;
Develop, update and maintain the application training material.
Working Relationships
Internal:
Disney English IT Team and other functional groups;
Walt Disney International IT operations Team;
APAC Enterprise Infrastructure Shared Services Team;
Disney Strategic Sourcing Team.
External:
Hardware and software vendors;
Call Center outsource vendor.
Basic Qualifications
2 years of IT application support experience;
Strong process and systems analysis skills;
Familiar with ITIL process;
Good command of English and Chinese, both spoken and written.
Preferred Qualifications
Good interpersonal, problem solving and presentation skills;
Excellent organizing and strong collaborative skills;
Methodical, disciplined approach with continuous improvement mind set;
Proactive and able to handle diverse responsibilities and to respond to deadlines;
application development knowledge a plus;
Cultural sensitivity and team player.
Required Education
University degree or diploma holder.
Primary Location-City Shanghai
Primary Location-Country CN
Auto req ID 81276BR
For more information, please APPLY FOR THIS JOB in our official recruiting website.
公司介绍
华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。