北京招聘

Summary:

The Learning Experience Specialist III (LES) based in Shanghai or Beijing will be responsible for delivering a range of training for Global Customer Operations (GCO) teammates to help them understand PayPal business model, PayPal product, processes, and industry knowledge, and lead a team to support both PayPal and GoPay GCS teammates learning and development.

The training includes new hire training, Up-Skilling, refresher, soft skills, leadership excellence programs and ad hoc training deliverables. He/she will work on cross-functional improvement projects as well as global projects to drive the business KPIs. He/she will also need to collaborate with global training team and cross-functional teams and acts as a SME for GCO. Areas of focus include developing and delivering training, project management, training needs identification, assessment of the effectiveness of training, coaching, facilitation, and review of key customer metrics.

Core Responsibilities:

• Regularly use our customer and teammate products, work in production and integrate solutions to improve customer experience
• Lead and design by leveraging different learning methods and channels (eLearning, discussion boards, classroom, web conference) for assigned program/segment to drive learning enablement and impact performance
• Consult with stakeholders and learning leaders on identified performance improvement opportunities and solutions
• Assess and evaluate assigned program/segment to ensure performance impact
• Continually focus on BU metric efficiency to identify opportunities and recommend solutions
• Build relationships with stakeholders as a trusted advisor

Job Requirements:

• Superior knowledge of adult learning theory with demonstrated results in a global operations environment
• Provide succinct communications that can be understood at many levels and across regions. Is always clear and to the point, and speaks and writes in a fashion that allows others to take notice
• Able to analyze, design and evaluate learning programs
• Posses strong knowledge of business objectives and the impact of learning programs
• Able to build and maintain stakeholder relationships
• Make decisions with the teammate and customer in mind, while navigating through many tasks and responsibilities
• Owns the change and doesn't allow others to distract or divert from a common learning outcome
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Experience:

• Candidates must demonstrate proven experience and success in training needs analysis, design, delivery & assessment.
• Previous experience of customer service is essential
• Project Management experience valued
• Experience using Microsoft Office products including: Excel, Word, Outlook, Visio, and PowerPoint.
• Experience with Adobe Captivate, Articulate or any e-learning tools would be a plus
• Candidates must have a proven track record in achieving strong results as well as continually displaying initiative to take on additional responsibilities towards professional growth
• Ability to handle multiple projects under pressure
• Must be a team player with an ability to lead a team and motivate others
• Ability to maintain highly confidential information
• Excellent communication, facilitation and interpersonal skills

Qualifications:

• Bachelor Degree or equivalent
• Demonstrated leadership potential (collaborating with others; mentoring and coaching even if not a direct report relationships)
• 5+ years learning and development experience
• Able to work flexible hours and/or overtime as business needs dictate
• Travel may be required from time to time

PayPal（纳斯达克股票代码：PYPL）是全球使用广泛、深受消费者信赖的电子钱包。自1998年成立至今，PayPal一直致力于引领在线支付革新，日处理交易量达到1,250万笔。去年我们处理的交易量达40亿笔，其中10亿笔为移动支付。PayPal帮助用户更有效地管理并支配资金，用户无需透露财务信息即可付款，并且可以使用PayPal账户余额、银行账户、PayPal Credit及信用卡等多种资金来源进行支付。

PayPal在全球范围内已拥有超过1.69亿活跃账户，创造了一个开放且更安全的支付生态系统，消费者及商家之间可以安全地进行线上、线下及移动端的交易。PayPal是全球化的支付平台，服务遍及全球203个国家和地区，支持用户以100多种货币接收和支付款项，57种货币提现到银行账户，以及在PayPal账户中拥有26种不同货币的余额。全球近8000名员工以超过20种不同语言为用户提供支持。PayPal的目标是让全球用户能够更直接有效地管理他们的财富。

在中国，PayPal致力于帮助中国商户和中国消费者接入广阔的国际市场，同时以全球领先的风险管理和保障服务确保交易安全。PayPal 拥有独特的优势和领先地位，能够帮助中国商户和消费者在全球市场获得新的商机.

PayPal 上海运营中心-概况
PayPal上海运营中心坐落在繁华的陆家嘴，目前，我们拥有接近900名员工。我们秉持以客户为中心的理念，鼓励创新与合作，并提供多元且持续的学习和发展机会！PayPal倡导“快乐工作、快乐生活”，我们不仅为员工们提供宽敞舒适的工作环境，还准备了放松身心的众多设施，比如活动室（瑜伽/舞蹈等）、乒乓球桌、X-box,、桌上足球，甚至还有按摩椅！公司还设有Toastmaster Club, 为想要提高英语/中文领导能力和公众演讲能力的同事提供学习和实践的机会。此外，为鼓励员工“Work Hard, Play Hard”，每年我们都会组织丰富多彩的室内外活动，比如Family Day 、Diamond Show 、Outing等。在中西方传统节日里，如妇女节 、中秋节、万圣节、圣诞节等，我们也会举办各类主题的庆祝活动。公益事业也是PayPal关注的主题之一，上海运营中心的同事从未在公益活动中放慢过脚步：我们参与过冬日捐衣 、募捐活动之“一个鸡蛋的暴走” 、公益竞拍等许多活动。PayPal上海运营中心的规模还在不断壮大，但我们自始至终都是一个温暖的大家庭。

PayPal 上海运营中心-业务
PayPal上海运营中心主要通过电话和邮件的形式，向来自亚太区包括中国大陆、中国香港、中国台湾、日本、韩国等国家地区的用户提供服务，及时帮助他们解决在销售和支付过程中遇到的各种问题。我们的服务语言包括普通话、粤语、日语、韩语等。主要服务部门包括客户支持、超级卖家账户管理、反欺诈风险管理、品牌风险管理等。

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