Customer Support Analyst
摹根麦肯立人才服务（上海）有限公司
- 公司规模：少于50人
- 公司行业：专业服务(咨询、人力资源、财会) 中介服务
职位信息
- 发布日期：2013-01-09
- 工作地点：北京
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客服专员/助理(非技术)
职位描述
An industry leading US company is looking for a telecom/wireless customer service analyst for its Beijing office. The candidate must have industry background.
General Summary:
The Customer Support Analyst is primarily responsible for providing the first level of technical support for products and services. This position will work with customers to assist with trouble shooting and problem resolution.
Principal Duties and Responsibilities:
? Analyze customer's problems and issues, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
? Track customer reported problems following ticketing procedures.
? Effectively work with NOC, and 2nd level support groups as needed for ticket resolution.
? Ensure timely follow-up and resolution of customer requests following established severity level guidelines.
? Achieve group objective of resolving 50% of all customer request with any additional handoffs.
? Maintain ongoing communication with internal departments (i.e.- Sales, Marketing, Product Support) to ensure customer satisfaction.
? Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades
? Ensure individual/departmental objectives are met.
? Effectively support customer notification process.
? Complete various administrative activities (e.g. time reporting, email, vmx...)
Please send your cv to jwu[at]morganmckinley[dot]com.
General Summary:
The Customer Support Analyst is primarily responsible for providing the first level of technical support for products and services. This position will work with customers to assist with trouble shooting and problem resolution.
Principal Duties and Responsibilities:
? Analyze customer's problems and issues, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
? Track customer reported problems following ticketing procedures.
? Effectively work with NOC, and 2nd level support groups as needed for ticket resolution.
? Ensure timely follow-up and resolution of customer requests following established severity level guidelines.
? Achieve group objective of resolving 50% of all customer request with any additional handoffs.
? Maintain ongoing communication with internal departments (i.e.- Sales, Marketing, Product Support) to ensure customer satisfaction.
? Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades
? Ensure individual/departmental objectives are met.
? Effectively support customer notification process.
? Complete various administrative activities (e.g. time reporting, email, vmx...)
Please send your cv to jwu[at]morganmckinley[dot]com.
公司介绍
摹根麦肯立于1995年成立于英国，为英国各知名金融机构提供高标准的求职者，是众多投资银行和金融服务领域大型企业的首选合作伙。2005年，摹根麦肯立由Imprint Plc公司并购。公司合并后，如虎添翼，业务全面发展，是欧洲发展最快的人才服务公司。2008年，摹根麦肯立公司被Premier Group收购。目前摹根麦肯立在英国、欧洲大陆、中东及亚太地区拥有21个办公室，成为全球人才服务领域的领导者。