楼层主管
逸兰‘禧瑞都’服务式公寓
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：物业管理/商业中心 酒店/旅游
职位信息
- 发布日期：2013-01-09
- 工作地点：北京-朝阳区
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：高中
- 语言要求：英语良好
普通话熟练 - 职位类别：管家部经理/主管
职位描述
职位名称 楼层主管
JOB TITLE Floor Supervisor
职位描述
JOB DESCRIPTION
1. 在客房部内部建立并保持有效的交流沟通。
Initiate and maintain effective communication within the Housekeeping Department.
2. 协助对其所属范围内员工的卫生和行为标准的培训、监督管理和维护。
Assist in the training, supervision and maintenance of grooming and conduct standards of those personnel within the scope of responsibility.
3. 协助客房部副经理控制、缩减部门开支，即劳动力、布草制品、设备、物资、供应品和制服。
Assist the Assistant Housekeeping Manager to control and reduce Departmental expenses i.e labor, linen, equipment, materials, supplies and uniforms.
4. 监督管理客房服务员，并不断地为其提供培训、再培训。
Supervise, train and re-train the Room Attendants continuously.
5. 进一步检查客房服务员的工作业绩以及工作分配情况。
Follow up on work performance and assignments of Room Attendants.
6. 每天最少检查50间客房，其中包括所有已结账的客房，空闲的和已入住的客房。确保客房的清洁和保养标准达到最佳状态。
Inspect on a daily basis a minimum of 50 residences. This shall include all check-out residences, as well as vacant and occupied residences. Ensure that the standard of maintenance and cleanliness is in tip-top condition.
7. 每天上午11：00对所有的房间进行检查，并做好每天的检查记录。其中包括客房服务员的工作分配、公寓住房的状况，以及维护方面的不足等方面。
Inspect all residences by 11:00am. Maintain an inspection record on a daily basis, including Room Attendants assignments, residences status and maintenance deficiencies.
8. 负责对制服和布草制品存货的保养。
Responsible for up keeping the inventory of uniform and linen.
9. 协助客房部副经理准备好制服与布草制品项目的年度预算。
Assist the Assistant Housekeeping Manager to prepare annual budget of uniform and linen items.
10. 每天对制服及布草制品区域进行检查，以确保其干净、整齐、井然有序。
Inspection on a daily basis of uniform and linen area to ensure cleanliness, orderliness and tidiness.
11. 妥善看管并正确使用设施设备、布草制品储物柜、手推车、篮子及和清扫用的工具和公寓的供应品。
Ensures proper care and usage of equipment, linen lockers, carts, baskets and cleaning and residence supplies.
12. 对需要工程部紧急维修处理的维护缺陷，立即报修。
Report maintenance deficiencies that require immediate attention of the Engineering Department.
13. 尽可能地为顾客提供帮助。
Offer all possible assistance to our Residents.
14. 如发现任何家具、固定设备和设施的丢失或损坏，立即向客房部副经理汇报。
Report to the Assistant Housekeeping Manager immediately on any loss or damage of furniture, fixtures or equipment.
15. 妥善控制管理用于清扫楼层和清洁设备的工具。
Control inventory equipment used on the floors and cleanliness of the equipment.
16. 熟悉公寓以及公共区域的建筑平面图。
Familiarize with the residences and public area floor plans.
17. 确保楼层走廊、休息室、出口和公共区域的卫生始终处于最佳状态。
Ensure that the floor corridor, lobby, outlets and public areas are in tip-top conditions at all times.
18. 准备好客房服务员的每日工作安排表。
Prepare daily scheduling of Room Attendants.
19. 如发现任何员工旷工，及时向客房部副经理汇报。
Notify the Assistant Housekeeping Manager of staff absenteeism.
20. 熟悉公寓所有应急措施和安全防范措施的操作程序。
Familiarize with all residences emergency and safety procedures.
21. 参加客房部办公室的每日简报。
Attend daily Housekeeping Departments’ briefing.
22. 服从由客房部经理和客房部副经理委任的相关负责人的管理。
To assume other authorities pertaining to the area of responsibility as delegated by the Housekeeping Manager / Assistant Housekeeping Manager.
职位要求：
BRIEF REQUIREMENTS FOR THE JOB:
1. 熟练使用Office & Windows。
Proficient with Office & Windows.
2. 有四、五星级酒店/服务式公寓工作经验，至少有一年五星级酒店/服务式公寓相同职位工作经验。
Experience in hospitality industry in 4-5 stars property，Min 1 year experience in similar position in 5 stars International hotel / serviced apartment operation.
3. 流利的英语口语，能够用英语与客户交流。普通话口语和书写流利。
Good verbal commande in English. Able to interract with guest in English. Fluent in Mandarin written and spoken.
4. 具有服务性，个性友好，善于沟通。
Service oriented. Friendly personality. Enjoy contact.
公司介绍
Lanson Place Serviced Residences are designed with attention to every detail so as to provide guests with the comfort of a home. We provide the finest quality facilities and furnishings plus first class service. The location of the residences is in a prominent new residential area in the heart of the city business district.
Lanson Place Xanadu Serviced Residences is located in east 3 annulus and Chaoyang road interchange northeast corner, close to the CBD area, and the new CCTV across the road, thereby reaching CBD, China Trade Center, Lufthansa and east city of Victoria region are very convenient.
本集团于1995年开始从事酒店式服务公寓业务，以发展逸兰Lanson Place品牌为目标，藉此专注为国际商务及休闲旅客提供优质服务式住宅，满足他们对生活品味之要求，作为一个知名品牌，逸兰Lanson Place 将会大大提高本集团物业投资之价值。 在亚洲逸兰作为酒店式服务公寓的管理集团，已在香港、上海、吉隆坡和新加坡等地拥有了自己的物业。
逸兰“禧瑞都”服务式公寓是集团在北京继逸兰“新城国际”服务式公寓之后的又一地处CBD区域的物业，她位于东三环和朝阳路交汇处的东北角，与新CCTV隔路相望，由此到达CBD、华贸中心、燕莎和东四环等区域均十分便捷。
逸兰“禧瑞都”服务式公寓在设计上注重每一个细节，优质的设施、高档的家具、国际一流的服务这一切都带给客人如家般的舒适感受。逸兰提供的不仅是一个安全，舒适，温馨的高标准的居住环境，更是一种全新的生活理念和方式。
特诚聘人才。对于应聘成功者，公司提供竞争力的工资及福利。有意者请将个人中英文简历、近照、学历、身份证及其他相关证明复印件E-mail至本公司。