客房部副经理
逸兰‘禧瑞都’服务式公寓
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：物业管理/商业中心 酒店/旅游
职位信息
- 发布日期：2013-01-09
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：大专
- 语言要求：英语熟练
普通话熟练 - 职位类别：管家部经理/主管
职位描述
职位名称 客房部副经理
JOB TITLE Assistant Housekeeping Manager
职位描述
JOB DESCRIPTION
1. 为主管阶层和非主管阶层的员工提供工作指导。
Direct the work assignments of supervisory and non-supervisory personnel.
2. 监督客房部所有员工，以确保顾客得到迅速而有礼貌的服务。
Monitor Housekeeping personnel to ensure guests receive prompt and courteous services.
3. 监督客房部所有员工，以确保他们了解老主顾和其它贵宾应享受的特别关照。
Monitor Housekeeping personnel to ensure that known repeat guests and other VIP’s receive special attention.
4. 通知其它业务运营部门与其相关的客房事宜，除了与工程部保持联系外，更重要的是通知前厅部，以确保准确核实公寓的入住情况。
Inform other operating departments of Housekeeping matters which concern them notably the Front Office, to ensure accurate residence status, in addition to communicating with the Engineering Department.
5. 建立并保持良好高效的员工关系。
Establish and maintain effective employee relations.
6. 协助客房部经理完成人力资源方面的事务，例如：面试、业绩评价、咨询服务等。
Assist the Housekeeping Manager in Human Resources related matters such as interviewing, appraising and counseling.
7. 确定培训需求，制定专业培训计划并安排培训课程。
Identify training needs, assist in developing formal training plans and implementing training sessions.
8. 安排由主管负责的对客房部所有区域进行的定期检查，包括已入住的房间和尚未入住的房间。
Schedule routine inspections by supervisors, of all Housekeeping areas including occupied and non-occupied rooms, front and back of the house areas.
9. 定期对公寓及客房部所有区域进行检查，以确保家具、设施、设备保持整洁干净，并得到妥善的维护和维修，根据需要进行更换/更新。
Inspect residences in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition, well maintained and replaced/refurbished as required.
10. 随时确保部门员工的行为、衣着、打扮、制服、仪表以及姿势体态，符合相关要求标准。
Maintain appropriate standards of conducts, dress, hygiene, uniforms and appearance of departmental employees.
11. 对例会上涉及到的议程项目，实施进一步的行动。
Follow up on progress of agenda items covered in regular meetings.
12. 确保客房部的全体员工都熟悉房内的一切设施，以便为顾客提供相应的帮助。
Ensure Housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests.
13. 协助控制和分析部门成本，以确保部门各项运作符合预算成本。
Assist in monitoring and controlling, on an on-going basis, departmental costs to ensure performance against budget.
14. 参与拟定公寓的战略计划和目标项目的准备工作，协助客房部经理准备客房部预算报告。
Assist in the preparation of the Serviced Residences Strategic Plan and Goals Program. Assist in the preparation of the Housekeeping Departmental Budget.
15. 监督外界承包商，以确保合同条款得以履行。
Supervise outside contractors to ensure contractual compliance.
16. 实施和控制客房部的操作程序，其中包括失物招领、钥匙保管、安全防范和应急流程、员工与顾客的健康安全保障流程。
Assist in monitoring and controlling Housekeeping procedures, including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
17. 当客房部经理不在时，按照指派代替客房部经理处理相关事宜。
Act on behalf of the Housekeeping Manager in his/her absence as assigned.
18. 履行相关职责和上级指派的特殊任务。
Perform related duties and special projects as assigned.
职位要求：
BRIEF REQUIREMENTS FOR THE JOB:
1. 客房部副经理，1名，酒店管理学院/旅游学院毕业。
Assistant housekeeping manager, Hotel school / Tourism institution diploma.
2. 熟练使用Office & Windows。
Proficient with Office & Windows.
3. 具有酒店系统的丰富知识和经验。至少有一年五星级酒店/服务式公寓的相关工作经验。
Excellent experience and knowledge’s of hotel system. Min 1 year experience in similar position in 5 stars International hotel / service apartment operation.
4. 流利的口语和书面英语。普通话口语和书写流利。
Good verbal and Written of commande English. Fluent in Mandarin written and spoken.
5. 具有服务性，个性友好，善于交际，工作积极。能够承受工作压力。
Service oriented. Friendly personality. Diplomat, motivated. Able to work under pressure.
JOB TITLE Assistant Housekeeping Manager
职位描述
JOB DESCRIPTION
1. 为主管阶层和非主管阶层的员工提供工作指导。
Direct the work assignments of supervisory and non-supervisory personnel.
2. 监督客房部所有员工，以确保顾客得到迅速而有礼貌的服务。
Monitor Housekeeping personnel to ensure guests receive prompt and courteous services.
3. 监督客房部所有员工，以确保他们了解老主顾和其它贵宾应享受的特别关照。
Monitor Housekeeping personnel to ensure that known repeat guests and other VIP’s receive special attention.
4. 通知其它业务运营部门与其相关的客房事宜，除了与工程部保持联系外，更重要的是通知前厅部，以确保准确核实公寓的入住情况。
Inform other operating departments of Housekeeping matters which concern them notably the Front Office, to ensure accurate residence status, in addition to communicating with the Engineering Department.
5. 建立并保持良好高效的员工关系。
Establish and maintain effective employee relations.
6. 协助客房部经理完成人力资源方面的事务，例如：面试、业绩评价、咨询服务等。
Assist the Housekeeping Manager in Human Resources related matters such as interviewing, appraising and counseling.
7. 确定培训需求，制定专业培训计划并安排培训课程。
Identify training needs, assist in developing formal training plans and implementing training sessions.
8. 安排由主管负责的对客房部所有区域进行的定期检查，包括已入住的房间和尚未入住的房间。
Schedule routine inspections by supervisors, of all Housekeeping areas including occupied and non-occupied rooms, front and back of the house areas.
9. 定期对公寓及客房部所有区域进行检查，以确保家具、设施、设备保持整洁干净，并得到妥善的维护和维修，根据需要进行更换/更新。
Inspect residences in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition, well maintained and replaced/refurbished as required.
10. 随时确保部门员工的行为、衣着、打扮、制服、仪表以及姿势体态，符合相关要求标准。
Maintain appropriate standards of conducts, dress, hygiene, uniforms and appearance of departmental employees.
11. 对例会上涉及到的议程项目，实施进一步的行动。
Follow up on progress of agenda items covered in regular meetings.
12. 确保客房部的全体员工都熟悉房内的一切设施，以便为顾客提供相应的帮助。
Ensure Housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests.
13. 协助控制和分析部门成本，以确保部门各项运作符合预算成本。
Assist in monitoring and controlling, on an on-going basis, departmental costs to ensure performance against budget.
14. 参与拟定公寓的战略计划和目标项目的准备工作，协助客房部经理准备客房部预算报告。
Assist in the preparation of the Serviced Residences Strategic Plan and Goals Program. Assist in the preparation of the Housekeeping Departmental Budget.
15. 监督外界承包商，以确保合同条款得以履行。
Supervise outside contractors to ensure contractual compliance.
16. 实施和控制客房部的操作程序，其中包括失物招领、钥匙保管、安全防范和应急流程、员工与顾客的健康安全保障流程。
Assist in monitoring and controlling Housekeeping procedures, including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
17. 当客房部经理不在时，按照指派代替客房部经理处理相关事宜。
Act on behalf of the Housekeeping Manager in his/her absence as assigned.
18. 履行相关职责和上级指派的特殊任务。
Perform related duties and special projects as assigned.
职位要求：
BRIEF REQUIREMENTS FOR THE JOB:
1. 客房部副经理，1名，酒店管理学院/旅游学院毕业。
Assistant housekeeping manager, Hotel school / Tourism institution diploma.
2. 熟练使用Office & Windows。
Proficient with Office & Windows.
3. 具有酒店系统的丰富知识和经验。至少有一年五星级酒店/服务式公寓的相关工作经验。
Excellent experience and knowledge’s of hotel system. Min 1 year experience in similar position in 5 stars International hotel / service apartment operation.
4. 流利的口语和书面英语。普通话口语和书写流利。
Good verbal and Written of commande English. Fluent in Mandarin written and spoken.
5. 具有服务性，个性友好，善于交际，工作积极。能够承受工作压力。
Service oriented. Friendly personality. Diplomat, motivated. Able to work under pressure.
公司介绍
Lanson Place Hospitality Management is an expanding group of Serviced Residences in the Asian Region, with projects currently under construction in Beijing.
Lanson Place Serviced Residences are designed with attention to every detail so as to provide guests with the comfort of a home. We provide the finest quality facilities and furnishings plus first class service. The location of the residences is in a prominent new residential area in the heart of the city business district.
Lanson Place Xanadu Serviced Residences is located in east 3 annulus and Chaoyang road interchange northeast corner, close to the CBD area, and the new CCTV across the road, thereby reaching CBD, China Trade Center, Lufthansa and east city of Victoria region are very convenient.
本集团于1995年开始从事酒店式服务公寓业务，以发展逸兰Lanson Place品牌为目标，藉此专注为国际商务及休闲旅客提供优质服务式住宅，满足他们对生活品味之要求，作为一个知名品牌，逸兰Lanson Place 将会大大提高本集团物业投资之价值。 在亚洲逸兰作为酒店式服务公寓的管理集团，已在香港、上海、吉隆坡和新加坡等地拥有了自己的物业。
逸兰“禧瑞都”服务式公寓是集团在北京继逸兰“新城国际”服务式公寓之后的又一地处CBD区域的物业，她位于东三环和朝阳路交汇处的东北角，与新CCTV隔路相望，由此到达CBD、华贸中心、燕莎和东四环等区域均十分便捷。
逸兰“禧瑞都”服务式公寓在设计上注重每一个细节，优质的设施、高档的家具、国际一流的服务这一切都带给客人如家般的舒适感受。逸兰提供的不仅是一个安全，舒适，温馨的高标准的居住环境，更是一种全新的生活理念和方式。
特诚聘人才。对于应聘成功者，公司提供竞争力的工资及福利。有意者请将个人中英文简历、近照、学历、身份证及其他相关证明复印件E-mail至本公司。
Lanson Place Serviced Residences are designed with attention to every detail so as to provide guests with the comfort of a home. We provide the finest quality facilities and furnishings plus first class service. The location of the residences is in a prominent new residential area in the heart of the city business district.
Lanson Place Xanadu Serviced Residences is located in east 3 annulus and Chaoyang road interchange northeast corner, close to the CBD area, and the new CCTV across the road, thereby reaching CBD, China Trade Center, Lufthansa and east city of Victoria region are very convenient.
本集团于1995年开始从事酒店式服务公寓业务，以发展逸兰Lanson Place品牌为目标，藉此专注为国际商务及休闲旅客提供优质服务式住宅，满足他们对生活品味之要求，作为一个知名品牌，逸兰Lanson Place 将会大大提高本集团物业投资之价值。 在亚洲逸兰作为酒店式服务公寓的管理集团，已在香港、上海、吉隆坡和新加坡等地拥有了自己的物业。
逸兰“禧瑞都”服务式公寓是集团在北京继逸兰“新城国际”服务式公寓之后的又一地处CBD区域的物业，她位于东三环和朝阳路交汇处的东北角，与新CCTV隔路相望，由此到达CBD、华贸中心、燕莎和东四环等区域均十分便捷。
逸兰“禧瑞都”服务式公寓在设计上注重每一个细节，优质的设施、高档的家具、国际一流的服务这一切都带给客人如家般的舒适感受。逸兰提供的不仅是一个安全，舒适，温馨的高标准的居住环境，更是一种全新的生活理念和方式。
特诚聘人才。对于应聘成功者，公司提供竞争力的工资及福利。有意者请将个人中英文简历、近照、学历、身份证及其他相关证明复印件E-mail至本公司。