北京招聘

Job Summary

· Manage the Customer Support / Field Engineering team within the China Region.

· Set goals and objectives, monitor results, and provide corrective actions if and when required.

· Responsible for the project and technical coordination with the China Region head office and company headquarters.

· Drive customer satisfaction, customer support strategy & philosophy in the region.

Responsibilities

· Define and develop a best-in-class Customer Service strategy for the China market.

· Manage the China Customer Support / FE Team toward efficient and effective operations and provide technical support to Chinese airline customers and to satisfy the customers' needs and requirements.

· Install and ensure a strong sense of customer satisfaction and ownership by the FE team.

· Foster and maintain a close working relationship between the regional offices to ensure effective and efficient resolution to field issues.

· Ensure successful product introduction and operation on customer fleets and ground facilities

· Develop and maintain good working relationship with the working and management levels of the customers.

· Support Head office product and engineering initiatives from the field.

· Provide frequent feedback on product performance and suggestions on enhancements, on customer sentiments in relation to product performance and operation as well as ensuring relevance and appropriateness of Panasonic Avionics initiatives.

· Co-ordinate with and support all China marketing/sales initiatives and activities as needed

· In charge of Customer Support training/upgrading and FE traineeship program

Requirements

· Diploma or Degree in the following disciplines: in avionics, multiplexed audio/video, networks, software controlled systems and test equipment

· 10-12 years working experience in the airline environment and/or IFE industry and/or IT industry

· 5 years of field engineering/field operations management.

· Good understanding of the role of a vendor's field support team and operations.

· Possess knowledge of Chinese airline operations, aviation technical requirements and regulations

· Strong communication and written skills in English and Chinese

· Pro-active individual who is independent and is capable of resolving technical and engineering issues with ease.

· Experience in Customer Support or Field representative areas is preferred.

Ability to travel, up to 50% to both domestic and international locations.

任仕达集团(Randstad Group, 以下简称任仕达) 成立于1960年，是全球最大的综合性人力资源服务机构之一，总部位于荷兰阿姆斯特丹，在全球40多个国家和地区设有4100多个分支机构，每天为近50万名求职者提供工作岗位。2010年，任仕达全球营业额达到142亿欧元，位列全球财富500强。

作为全球最受尊敬的综合性人力资源服务机构，任仕达致力于向企业提供一站式的人力资源解决方案：从短期雇佣到长期雇员招聘，从人力资源外包到岗位与业务外包，从单一服务到综合性人力资源解决方案，我们的服务满足了客户不断变化的需求。

我们的使命是“打造工作的世界”，通过持续关注企业和求职者，将两者需求完美匹配起来，达到企业发展和个人职业成长的统一。

任仕达在中国已有近十年的服务经验，我们在上海设立了中国总部，并在华东、华北、华南等地区开设了多个分支机构，服务网络已经覆盖了全国100多个一、二线城市，可向企业提供招聘与猎头、人力资源外包、及岗位与业务外包等全方位服务。