北京招聘

KEY OBJECTIVE:
Contribute to the profitability of Oracle Customer Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction.

RESPONSIBILITIES:
? Develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning
? Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management
? Ensure readiness for new product/feature introduction
? Deliver solutions to customers, debug for customers, and ensure product quality
? Depending on experience level, may address complex and critical customer issues requiring high level of technical expertise
? Provide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availability
? Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization

RELEVANT EXPERIENCE and TRAINING:

- B.S./M.S. in a technical field or equivalent experience required
- Minimum 8 years experiences as Applications DBA role and to support Applications Tech Stack and related technologies
- Proven experience with large scale implementations at Customer locations
- Solid experience in providing technical support on Oracle E-Business Suite R11i and R12.0.x to 12.2.x
- Experience with DB and EBS installation, upgrade, platform migration, patching
- Skilled in Ad Utilities (adpatch, admerge, adadmin, adsplice, etc.), cloning, forms and reports generation /compilation, IAS, Java, application server, apache, opatch, relinking, perl
- Core Oracle "DBA" with RAC, DG skills is must. Experience with Exadata is preferred
- SQL/PLSQL performance analyzing and tuning is a must
- Expertise in troubleshooting and debugging all the tiers in the applications tech stack
- Knowledge on various OS platforms especially Linux and Unix
- Able to handle Database Issues, mainly Oracle and SQL Server
- Analyze root cause of difficult problems involving multiple Applications modules / Tech Stack
- Experience with Weblogic server or other application servers is a must.
- Thorough knowledge of backup/recovery, patching, cloning, multi-tier install/upgrade
- Advanced knowledge of UNIX OS, networking and shell scripting preferred
- SaaS/PaaS experience will be an advantage
- Specific experience supporting Financials/Supply Chain modules, Order Management, Procurement modules will be an advantage
- Self-motivated, able to work independently and under pressure
- Good Communication skill and fluent in English and Mandarin, Cantonese is preferred

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn