北京招聘

【What will your position be】

We are loking for a passionate Team Leader willing to coach and guide a young and highly moivated team of Digital Marketing Technical specialist. As a Supervisor, this person will be the link to our client's success leading a team of approximately 15 Specialists in charge of their client's technical support/troubleshoorting and ensuring that clients expecation are met. The Team Leader/Supervisor should be a true inspiratioin for the team, being responsible for the team's success and continuous improvement, assuring the accomplishment of the interal objectives.

【Main Responsibilities 】

1、Motivate, involve and create the best team spirit among the team;

2、Ensure the team's development, traning and evaluation focused on the accomplishment of the KPIs;

3、Develop strategies aimed at optimizng the market potential and improving customer satisfaction;

4、Listen to team members' feedback and resolve any issues or conflits;

5、Recognize high performance and reward accomplishments;

6、Develop strategies to promote team member adherence to company regulations and performance goals;

7、Develop action plans for continuous improvement.

【Who are we looking for 】

1、Fluency in English(minimum C1);

2、Proven team management experience in a client's support environment (minimum 1year);

3、Dynamic, autonomous proative and data driven:

4、A team player with strong leadership, analytical and communication skill.;

5、Affinity with technology;

6、Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment.

Teleperformance是数字集成业务服务领域的全球领先集团，全球超过30万员工，是许多行业中***公司的战略合作伙伴。集团于2007年进入中国，是专业数字集成业务服务商，BPO服务商，及外包客服中心领域的专家；公司提供三个广泛的高价值解决方案系列：客户体验管理，后台服务和业务流程知识服务，通过TAP（Technology技术，Analytics分析，Process Excellence卓越流程）帮助企业更高效更智能的运营，提升业务成果。在客户体验管理服务方面，目前在中国运营了6个联络中心，分别在北京、西安、南宁、昆明、佛山以及上海，为各行各业的企业客户提供客服中心服务；可提供13种语言与方言服务（包括普通话，粤语，英语，法语，西班牙语，丹麦语，印尼语，日语，韩语，泰语和越南语等），覆盖15个垂直行业。