客服专员CSR
杭州锐致商务咨询有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:快速消费品(食品、饮料、化妆品)
职位信息
- 发布日期:2019-11-28
- 工作地点:上海-松江区
- 招聘人数:若干人
- 工作经验:2年经验
- 学历要求:本科
- 职位月薪:0.8-1万/月
- 职位类别:商务助理 销售行政专员
职位描述
Purpose of Job
? The incumbent is to provide an industry benchmark level of Customer service, on a daily basis, to our customers, internal and external.
? The objective being “on time” Shipments, with “right first time” pricing.
Principle Accountabilities? Receives and processes sale or sample orders in accordance with company procedure and arranges shipping scheduling to meet customer’s requirements.
? Maintains SAP system as a daily working tool, Enter accepted orders into the planning system, process the necessary data, converting customer orders into specific production & purchase information.
? Keeps track on the progress of order accomplishment, keeps consistent contact with customers.
? Works with sales team to improve customer's satisfactory, putting our customer first!
? Deals with customer complaints, returned material & documents for quality issues.
? Collects canner’s forecast, Cooperates closely with sales team to facilitate sales and accomplish budget. Timely to check the accuracy of the forecast.
? Works with sales team to control and manage inventory level with logistic team&MC team
? Handles or assists purchasing, invoice, payments and account receivable , AR management with finance team
? Keeps effective communication and good business relationship with all customers and sales, visits customer regularly to enhance communication when necessary.
? Assists in both of inside and outside audits.
? Documents filing and updating in accordance with company procedure.
? Prepares monthly reports as required.
? Provides supports to sales persons if needed.
? Any other work assigned by direct supervisor and Commercial Director.
? Follow company environment, health and safety management rules and active participator in safety inspection, training and meeting
The post holder will hold or complete a college above education background
Have good English
公司介绍
联系方式
- Email:Fionaqiang@careerintlinc.com
- 公司地址:地址:span华商中心