北京招聘

1、接听400服务热线，帮助客户进行产品的使用、查询、维修维护等；

2、判断机器是否存在故障，以及是否有送修必要；

3、在需要情况下，指派维修单到相应维修站；

4、在AFS系统中录入信息；

5、对派单维修客户及时进行回访，并反馈客户建议；

6、根据公司服务标准处理投诉，确保产品相关问题得到解决并落实；

7、为月度投诉统计报告提供数据；

职位要求:

？大专以上学历，具备2年以上相关工作经验者优先；

？具备良好的沟通表达能力；

？良好的谈判和解决问题的能力；

？具备良好的服务意识。

De'Longhi Group is a world-wide leading manufacturer in electrical home appliances for four different business sectors: heating, air-conditioning and air-treatment, food preparation and cooking, and house cleaning and iron with over 8,000 employees all over the world. The company, whose shares are listed at Milan stock exchange, has total sales of USD1,750 million in 2006. For more information of the company please visit our websites www.delonghi.com and www.kenwoodworld.com.

To cope with our strategic expansion in China, we are now seeking high caliber, competent, responsible and self-motivated professionals who are determined to pursue a challenging and rewarding career with a growing company:

www.delonghigroup.com