北京招聘

As a Customer Delivery Controller for Rolls-Royce, you’ll be responsible to co-ordinate / prioritize all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. Ensuring all possible action is pro-actively managed and coordinated across the organizations to minimize customer disruption and to ensure that the best outcomes are achieved for Rolls-Royce and its customers.

At Rolls-Royce, we pioneer cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs. We embrace the power of data and technology and aim to be Digital First in everything we do.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Key Accountabilities

? Have a holistic view across all Operations ensuring that the customer impact is fully understood and any product specific issues are escalated to enable resolution. Assist the Business to make effective allocation decisions by acting as the customer facing organization’s delegated authority or by referring the issue to the appropriate customer facing or supply chain coordinating personnel.

? Identify and Lead the resolution of delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls-Royce. Utilizing standardized mitigation, prioritization and allocation logic.

? To Lead or facilitate cross-functional IPTs to interface with customer facing organizations and Operations to enable planned prioritization of issues across the Global Supply Chain to protect and optimize customer delivery performance and minimize impact. E.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts. (Where applicable to the Operation Type)

? Ensure that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools. Provide timely communication on delivery issues in accordance with governance processes and service levels.

? Facilitate root cause analysis and business process changes in order to prevent the reoccurrence of issues. Where determined by local policy recommend (or enact where authorized) stock transfers to optimize asset utilization and minimize customer disruption.

? To be process compliant through the use of company standard systems, processes and reports to resolve potential delivery hazards. Contribute to Communities of Practice and process improvement activities.

Requirements

? Strong P&C, Quality or Purchasing organization and process knowledge. Proven influencing, problem solving and team working skills.

? Experience of working in one or more supply chain and customer facing organizations or functions.

? Previous operational role experience in related functions, with knowledge of production planning and control.

? Excellent communication skills and networks across functions and organizations.

? Proven track record of delivering results and meeting customer requirements. Experience of leading/facilitating multi-function teams.

? Has company-wide outlook and exposure to different challenges, cultures and ways of working.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Beyond tomorrow

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise.

You can learn more about our global Diversity and Inclusion strategy here.

Closing date: December 30th 2019

罗尔斯·罗伊斯的愿景是成为强大动力系统市场的杰出领导者，利用我们的工程技术专长、全球运作以及深厚的行业知识为客户提供无与伦比的解决方案和服务体验。我们运营五大业务：民用航空、防务航空、船舶、核能和动力系统。罗尔斯·罗伊斯的客户遍布全球120个国家，包括380多家航空公司和租赁客户、160家防务客户、4,000家船舶企业（包括70家海军用户），以及超过5,000家动力系统和核能客户。我们2014年的基础收入为146亿英镑，其中一半以上来自售后服务。截至2015年6月底，已确认和宣布订单额达765亿英镑。2014年，罗尔斯·罗伊斯投入12亿英镑用于研发。我们在全球31所大学设立技术研究中心，确保我们的工程师占据科技前沿。罗尔斯·罗伊斯现有超过54,000名员工，分布在世界50个国家。其中超过15,500名员工是工程师。