北京招聘

POSITION SUMMARY

Owner relationship manager is responsible for assure a healthy relationship between Club Med and Owners for the APAC resorts under management contract. She/he is primarily responsible for facilitating the execution of hotel projects through the whole resort life cycle (starting from pre-opening period to the end of contract), by keeping good communication with Owner, sharing necessary information, coordinating with different departments and marshaling appropriate functional resources to make sure project operate under a good and smooth relationship between Club Med and Owner.

Job Scope

• Work with each department to define the standard process/procedure with Owner
• Keep smooth communication with Owner by regular meetings, letters, updates…
• Mobilize and align internal resources to meet Owner’s reasonable expectation.
• Translation for written/Oral communication.
• Propose and find solution under the conflict with Owner for various subject to optimize Club Med’s interest while maintaining a long term cooperation with Owner.
• Coach & Facilitate on-site team’s communication with Owner’s rep.
• Performs other duties as assigned to meet business needs.
• In event of crisis, mobilize Owner to support operation team for various need.
• Identify the potential risk in the relationship with Owner or in the project itself, highlight to high management.
• Build and maintain strong relationships with key stakeholders (both internal and external) in order to effectively influence business decisions and optimize overall work effectiveness; involve various constituencies in problem resolution and increase their involvement in the process as appropriate.
• Improve and apply all Standards Operating Process in order to clarify and standardize each topic concerning Owner mentioned in Management Agreement.
• Ability to understand, help and support into renegotiating contract / MA with Owner, if need according to HQ Management requested.

CANDIDATE PROFILE

Key Talents and Experience

• Minimum 5 years operations and/or development/ or similar experience with a global hotel management company.
• Good level of English and communication. Active listener and good level of understanding and learning.
• Capable to work in a complex, very stressful, service-intensive, deadline-driven environment. Can be flexible for traveling and work over time.
• Knowledge and understanding of management contracts. Experience dealing with management agreements and owner issues.
• Possess knowledge of key development, legal and operational issues related to real estate or hotel operations fee etc.
• Open-minded. Demonstrated ability to formulate creative solutions to moderate business issues to mitigate risks and maximize shareholder value.
• Strong interpersonal skills; must be a successful networker, both internally and externally; role requires considerable liaison with multiple stakeholders and maintenance of considerable internal and external relationships.
• Solid negotiator; sells ideas persuasively; settles differences and wins concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.
• Operates with a collaborative mindset to ensure that key stakeholders are considered; builds strong relationships to leverage information and insights to anticipate and respond to project risks; influences without authority; communicates well with project and other leaders; openly shares and does not withhold information.
• Ability to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure; comfortable challenging organizational norms and accepted thinking to improve effectiveness.
• Responsive; ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.

Education and Professional Certification

• Baccalaureate degree.
• English speaker required.

LOCATION

This position will be based at Club Med APAC Corporate HQ in Shanghai and will require travel.

成立于1950年，来自法国的Club Med，是目前全球***的度假连锁集团之一，一共拥有遍布全球5大洲40多个国家的90多个度假村。Club Med是法语“club méditerranée（地中海俱乐部）”的缩写形式。Club Med率先在全球革命性地“发明”了“All Inclusive（一价全包）”的度假休闲理念，倡导自由,、舒适、 轻松、健康、 快乐、友善的度假观念, 建立出一种人与大自然合二为一的生活品味和度假哲学。让您享受精益求精、应有尽有、多样选择的全新度假体验。

今天，Club Med “一价全包、应有尽有的欢乐假期”享誉全世界。每一个度假村都致力于为您带来无与伦比的欢乐，给您留下毕生难忘的美好回忆。来自世界各地100多个不同的国家，讲30余种不同语言的G.O. （“gentils organisateurs<法>”,“gracious organizer<英>”,亲善的组织者）团队将热情地邀请你一起探访全世界最令人叹为观止的绝色美景目的地，感受多元文化，体验独一无二的个性化豪华假期。

1967年，Club Med革命性地“发明”了"迷你俱乐部"，是专为亲子度假而推出的"一价全包"的服务， 让您全家尽情享受无忧无虑的亲子假期。

Club Med的一价全包服务，包括全天侯无限量享用酒吧酒水和零食；每一家Club Med度假村提供超过30种免费运动休闲，娱乐放松活动项目，免费专业人士指导，晚上还有精彩纷呈的娱乐表演和派对。

目前Club Med在亚太区共有以下14个度假村：
中国黑龙江亚布力
中国吉林北大壶
中国广西桂林
中国海南三亚
马尔代夫卡尼岛
马尔代夫翡诺岛
泰国普吉岛
印度尼西亚巴厘岛
印度尼西亚民丹岛
马来西亚珍拉丁湾
日本石垣岛
日本北海道佐幌
日本北海道Tomamu
毛里求斯爱必浓