CSR 客户服务专员
华辉国际运输服务有限公司
- 公司规模:150-500人
- 公司性质:合资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2019-11-27
- 工作地点:上海-长宁区
- 招聘人数:1人
- 工作经验:无工作经验
- 学历要求:招1人
- 语言要求:不限
- 职位月薪:5-8千/月
- 职位类别:客服专员/助理
职位描述
A. DUTIES & RESPONSIBILITIES :
1. Collect air/sea freight and agent quote if needed for sales to prepare quotation
2. Follow up on quotations on behalf of sales staff – if needed
3. Answer questions related to moving process to accounts / clients
4. Receive job confirmations from clients
5. Send packing confirmation letter to client and assist client / account with preparation / collection of export documents
6. Input job instructions into RA per sales staff notes
7. Contact client one day before moving date to ask if job is going as planned
8. Update client on the shipment status
9. Prepare pre-alert and send relevant shipment uments to oversea agents.
10. Follow up on shipment status after arrival and collect delivery reports.
11. Update RA system on the delivery date.
12. Prepare & draft invoices in RA per instructions from sales staff
13. Follow up on DSO and trace payment on behalf of sales staff
14. Maintain RA on behalf of sales staff.
15. Assist with miscellaneous monthly reports – such as pending quotes report, report etc if needed.
16. Bill/invoice as soon as possible in order to reduce accruals.
17. Be familiar with both inbound/outbound procedures for MoS
职能类别:客服专员/助理
公司介绍
作为华辉集团的一部分,华辉国际是一家全球性创新型外籍人员派遣管理公司,专注于在全球各地管理和提供高质量的签证,安居,搬迁,和人员派遣管理服务。 我们的核心竞争力在于支持公司及其员工的搬迁,并成功安置在新的国家和地区。 我们以一贯的高标准,本地化有效的支持和全球的视角,提供给客户***的派遣搬迁体验。 我们具备这个优势的关键在于,华辉的分公司横跨六大洲,各公司和部门共同协作来完成高质量的服务管理和交付。 华辉完全致力于以客户为中心的理念,我们的使命是:“让一些变得简单”。
我们的获奖服务包括:
派遣政策和派遣项目咨询
移民签证服务和工作许可证办理
搬迁服务
找房安居和学校搜索
语言文化培训
临时住宿登记和房地产管理买卖
家用物品的国际国内搬迁
As part of the Santa Fe Group, Santa Fe Relocation is an innovative global mobility company specializing in managing and delivering high-quality Relocation Services worldwide. Our core competence is supporting corporations and their employees as they relocate and settle in a new country. We provide these services at a consistently high standard, locally and globally. A key to this strength is the ability to manage our service delivery through our own operations across six continents. Santa Fe Relocation is fully committed to our customer-centric philosophy and to our mission: “We make it easy”.
Our award winning services include:
Policy Benchmarking and Mobility Consulting
Immigration Services, Visas and Work Permits
Relocation Services
Home and School Searches
Language and Cultural Training
Temporary Accommodation and Real Estate
International and Domestic Moving of Household Goods
联系方式:
市区办公室:上海市长宁区遵义路100号虹桥南丰城
外勤办公室:上海市青浦区天辰路
联系方式
- Email:jobshanghai@santaferelo.com
- 公司地址:地址:span北京市顺义区赵全营镇兆丰产业基地园盈路16号2幢3层306室307室